Network Engineer

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Network Engineer. About the job We are seeking a skilled Network Engineer to join our team. In this role, you will be responsible for ensuring the smooth and reliable operation of our global network and infrastructure. Your duties will include monitoring network performance, troubleshooting issues, and performing maintenance and engineering tasks. To succeed in this role, you should have an understanding of network protocols and infrastructure, as well as experience with network monitoring and analysis tools. You should also have strong problem-solving skills, and be comfortable collaborating with other teams and stakeholders. Responsibilities In this role, you’ll: Monitor networks and services and respond to outages or incidents in a 24/7 operation rotation ( follow the sun ) to guarantee high availability for business-critical applications like Voice, Messaging and Email. Progress provisioning / service delivery tasks for carriers and customer interconnections as well as tickets and tasks opened by internal teams. Configure and maintain networking equipment including firewalls, routers, switches, and servers. Utilize monitoring tooling to create baselines for network devices and provide reports on the health of the network Working through ticketing system on open network issues to be proactive on troubleshoot network faults Oversee access and coordinate tasks with technicians and remote - hand contractors into PoP sites. Provide first/second level of technical support for Twilio customer network products, Interconnect internal customers. Escalate complex issues to senior staff as necessary after exhausting troubleshooting options. Communicate professionally, effectively, and courteously with internal and external customers. Participate in an on-call rotation including some weekend and holiday hours in a global follow-the-sun environment. Collaborate with team members and work on deployment projects which will help to maximize network infrastructure performance and network upgrades. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: A minimum of 3 years of experience in a network operations or engineering role in carrier or communications industry. Experience troubleshooting and configuring network device platforms on the following CLI - Juniper - Junos preferred , Cisco - IOS/NXOS and/or Arista Networks - EOS t Networking Experience with L2 switching, and L3 routing protocols including OSPF, BGP. Experience or knowledge in hardware and supporting a variety of different vendors and across networking platforms like Juniper, Fortigate, Opengear etc. Cisco CCNA certification or equivalent is preferred Willing and able to work an on call rotating roster that will include weekends, and public holidays. Firewall, Router, Server, and Switching hardware experie ... (truncated, view full listing at source)