Strategic SaaS Account Manager (Ghent) – Enterprise Hospitality

<p> </p> <p>Lightspeed is looking for an experienced, strategically minded Strategic Account Manager  to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term.</p> <p>In this role, you will act as the primary point of contact for our largest hospitality customers in the Benelux region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.</p> <h3> </h3> <h3><strong>What you’ll do</strong></h3> <ul> <li>Act as the main point of contact for our largest and most strategic hospitality customers<br><br></li> <li>Develop and execute strategic account plans to drive growth, retention, and product adoption<br><br></li> <li>Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio<br><br></li> <li>Plan and lead quarterly business reviews and success plans<br><br></li> <li>Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early<br><br></li> <li>Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner<br><br></li> <li>Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience<br><br></li> <li>Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey<br><br></li> </ul> <h3> </h3> <h3><strong>What you bring</strong></h3> <ul> <li>3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers<br><br></li> <li>A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio<br><br></li> <li>A strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management<br><br></li> <li>Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams<br><br></li> <li>Fluent business-level Dutch and English<br><br></li> <li>Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required<br><br></li> </ul> <h3> </h3> <h3><strong>What’s in it for you?</strong></h3> <p>Come live the Lightspeed experience...<strong><br><br></strong></p> <ul> <li><strong>Unlock your potential</strong> with our growth program, paving the way for promotions and career advancement<br><br></li> <li><strong>Genuine career opportunities</strong> in a company that’s creating new jobs every day<br><br></li> <li><strong>Work in a team</strong> big enough for growth but lean enough to make a real impact<br><br></li> </ul> <p>… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:</p> <ul> <li><strong>Company car</strong> & charging card <br><br></li> <li><strong>Lightspeed equity scheme</strong& ... (truncated, view full listing at source)