Technical Specialist, Strategic Accounts (Dutch speaking)

<p><strong>Hi there! Thanks for stopping by 👋</strong></p> <p>Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place. <br><br>Lightspeed is looking for a Technical Specialist, Strategic Accounts in Ghent. You will be mostly focused on K-Series, report into the Strategic Support Services Team Lead and will be an important part of our global hospitality support organization.</p> <p>Our Strategic Support Services team oversees the Lightspeed Strategic Accounts support experience. This group partners with Senior Support + Strategic Accounts Management to quarterback the service experience for our most valuable and complex merchants.</p> <h3><strong>What the Role involves</strong></h3> <ul> <li><strong>Deliver Premium Support:</strong> Provide exceptional technical assistance and white-glove customer service to Strategic Accounts via email, phone, video, and on-site engagements.</li> <li><strong>Optimize Business Processes:</strong> Proactively identify opportunities to recommend best practices, helping high-value clients streamline operations and maximize the value of the Lightspeed ecosystem.</li> <li><strong>Facilitate Seamless Transitions:</strong> Partner with Implementation teams to execute successful "warm handoffs," ensuring a consistent and smooth experience for new Strategic accounts.</li> <li><strong>Strengthen Account Partnerships:</strong> Collaborate closely with Strategic Account Managers (SAMs) to manage daily operations, resolve complex issues, and elevate the overall customer journey.</li> <li><strong>Anticipate Client Needs:</strong> Lead unified customer meetings alongside SAMs to review ongoing requests, forecast future requirements, and mitigate risks before they escalate.</li> <li><strong>Drive Features Adoption:</strong> Conduct proactive account health syncs (remote or on-site) to advocate for feature adoption that translates into measurable business growth for the client.</li> <li><strong>Provide Training Sessions:</strong> Ensure our Strategic customers continue to fully utilise the potential of our software by providing training to new and existing staff members.</li> <li><strong>Influence Product Strategy:</strong> Synthesize deep insights into client business challenges to advocate for product enhancements, liaising directly with Product and Development teams to refine the user experience.</li> <li><strong>Escalation Management:</strong> Manage high-stakes technical escalations end-to-end—overseeing technical resolution, executive communication, and stakeholder feedback loops to ensure total customer satisfaction.</li> <li><strong>Advanced Troubleshooting:</strong> Employ a comprehensive suite of diagnostic techniques to rapidly isolate the root cause of escalated issues and deliver high-impact solutions.</li> <li><strong>Knowledge Management:</strong> Maintain meticulous documentation of account-specific complexities and resolutions to empower global Support teams and ensure consistent service delivery.</li> <li><strong>Champion Technical Excellence:</strong> Write and maintain troubleshooting guides, testing procedures, and internal documentation while precisely tracking software defects for corrective action.</li> <li><strong>Cross-Platform Mastery: </strong>Continually develop technical expertise across all Strategic Lightspeed hospitality platforms to provide versatile, high-level support.</li> </ul> <p><br><br></p> <h3><strong>And a little bit of.... </strong></h3> ... (truncated, view full listing at source)