Solutions Engineer - Post Sales

Why Mintlify?We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.Small team, huge impact: We’re only 43 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.We grew in value faster than headcount and we’re looking to align the two quickly.What you'll work on hereLead high-volume migrations: Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles)Manage offshore migration team: Coordinate 60% of your time with our overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standardsSupport strategic fast-growing accounts: Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use casesHands-on technical execution: Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering workCustomer communication: Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the processCollaborate with engineering: Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer successBuild customer health infrastructure: Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segmentAnalyze and report on product metrics: Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategyCreate weekly feature communication: Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basisDrive continuous improvement: Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume growsWhat you bring to the tableTechnical depth: Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independentlyHigh-volume execution: Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS; comfortable juggling 6+ concurrent projectsSystems thinking: Experience building operational infrastructure—CRM workflows, health scoring models, customer communication systems—ideally from 0 to 1Data-driven mindset: Comfortable analyzing product usage data, building dashboards, and translating metrics into actionable insightsVendor and stakeholder management: Comfortable coordinating distributed teams, running structured QA processes, and holding partners accountable to SLAsCustomer communication excellence: Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator across Slack, email, and videoBias toward action: Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructionsBonus: Experience with documentation platforms (Docusaurus, GitBook, ReadMe, etc.), MDX, or static site generators; familiarity with customer success tools like Salesforce, Vitally, or ChurnZeroCompany Benefits:Competitive compensation and equity20 days paid time off every year401k or RRSP$420/mo. wellness stipend100% coverage for Health, dental, visionFree Ubers to and from workFree lunch and dinnersAnnual team ... (truncated, view full listing at source)