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Customer Success Specialist - Vancouver VancouverUS Team /Account Management /Hybrid APPLY FOR THIS JOB $70,000 - $76,000 a year Job Title: Customer Success Specialist Location: Vancouver, Hybrid (3 days in office) Job Type: Full-time Salary: $70,000–$76,000 OTE 👋 About the Role This is an entry-level role designed for someone early in their career — maybe this is your first role in sales, partnerships, or account management. You don’t need years of experience — what matters most is your mindset: curiosity, resilience, and a genuine interest in helping others. You’ll sit at the heart of what we do: building relationships with schools and supporting educators to find meaningful work. It’s a fast-paced, people-focused role where no two days are the same. One moment you might be helping a school solve a staffing challenge, and the next you’re coaching an educator to succeed in their role. If you’re excited by the idea of learning quickly, taking ownership early, and making a real-world impact in education — this could be a great fit. 👋 About Zen Educate Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn going to agency fees — money that could be better spent in classrooms. By building a smarter platform, we help schools save money while ensuring educators earn more. We care deeply about the impact we make. We go the extra mile to find, onboard, match, and support educators who truly care about students. Every day, we’re working to improve access to quality education. We’re a high-growth startup that recently raised $37M in Series B funding and are expanding rapidly across the UK and US. That means lots of opportunity to learn, grow, and shape your career. 🏗️ What You’ll Be Doing Supporting School Partnerships Build and manage relationships with schools and districts Help schools find the right educators quickly and efficiently Identify opportunities to grow partnerships and introduce new services Act as a reliable, responsive point of contact for school stakeholders Share feedback and insights with internal teams to improve our product Supporting Educators Help newly onboarded educators find their first roles quickly Check in regularly with educators to ensure they’re happy and supported Troubleshoot challenges and find solutions when issues arise Coach educators and guide them through training to improve performance Day-to-Day Impact Balance relationship-building with fast-paced problem solving Work across both schools and educators to make great matches happen Take ownership of your portfolio and grow it over time 🧠 What We’re Looking For We’re less focused on what you’ve done before, and more on how you think and approach work. Mindset You’re eager to learn and open to feedback You’re resilient and don’t get discouraged by challenges You take initiative and aren’t afraid to figure things out You care about people and enjoy helping others succeed You’re positive, collaborative, and a great teammate Skills & Experience Strong communication and interpersonal skills Organized and able to manage multiple priorities Interest in education or social impact is a big plus Any experience in sales, customer service, education, or recruitment is helpful — but not required New Graduates are encouraged to apply! 🌱 Growth & Development This role is designed as a launchpad for your career. You’ll gain hands-on experience in: Account management and relationship building Sales and commercial thinking Problem solving in a fast-moving environment We invest heavily in learning and development and provide regular feedback to help you grow quickly. 🤝 Team & Culture We’re a collaborative, mission-driven team that genuinely cares about what we’re building. We celebrate wins together and support each other through challenges We valu ... (truncated, view full listing at source)