Assistant Operations Manager

Assistant Operations Manager ABOUT US We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation. Here’s a little more: - Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) - Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more - Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission - Truly global team - 250+ people, 50+ nationalities, 50+ languages - Guided by our values - ownership, impact, humility, and heart - in deed, not just word Role Overview We are seeking a hands-on Assistant Operations Manager to support the day-to-day execution of operational activities across multiple workflows in a structured and regulated environment. This role is ideal for candidates with strong operational experience and a background in customer service management, FinCrime, or compliance processes. You will work closely with the Operations Manager to ensure quality, consistency, and execution excellence across operations, contributing to both process delivery and continuous improvement initiatives. Key Responsibilities - Support daily operational execution across multiple processes, including coordination with BPO partners - Conduct quality checks, identify risks, and ensure adherence to KPIs - Prepare insights and recommendations for continuous process improvement - Maintain operational trackers, documentation, and reporting - Lead internal projects end-to-end and provide operational backup during absences or high-volume periods - Support onboarding and knowledge-sharing initiatives in coordination with the BPO partners - Collaborate with stakeholders across other departments to ensure seamless process execution, and timely resolution of operational issues Required Skills & Experience - Minimum 5 years of professional experience, including at least 2 years in a management role in customer service or operations - Experience with quality assurance, process improvement, or compliance/FinCrime operations - Strong understanding of KPIs and operational metrics - Attention to detail and ability to handle challenging conversations when required - Experience working with outsourced partners or BPO teams - Customer-oriented mindset and ability to manage multiple priorities - Languages: English required (professional proficiency) Preferred Qualifications - Experience in a regulated or compliance-driven industry - Knowledge of Fintech or Compliance is a plus - Languages: French or Arabic a plus Why Join Us - Hands-on operational role with exposure to multiple processes and stakeholders - Opportunity to lead initiatives and drive process improvements - Work in a growing, dynamic company with global teams TAPTAP VALUES  https://www.taptapsend.com/our-values Impact first Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun Taptap Send i ... (truncated, view full listing at source)