Principal, Marketplace Services

About Built Built's Mission: Connect and simplify doing business in real estate. Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com: Life At Built / Built Cares Series D Financing Round Built Recognized in Two American Business Award Categories Built Secures Investment from Citi Role Overview Built is scaling its Marketplace to capture a larger share of lender spend on CRE inspections and pre-close diligence services. This senior individual contributor is expected to drive Built Marketplace outcomes by leading complex, cross-functional programs and building scalable operating systems across Sales, Product, and Operations. The role links strategy and execution, influencing teams, anticipating risks, and translating market reality into systems that unlock revenue and trust. Core Responsibilities Sales Enablement Field Execution : Acts as a trusted subject-matter expert and credibility layer for marketplace-driven sales motions. Enable AEs, AMs, and SEs to confidently position and sell: CRE inspections; Pre-close diligence services including appraisals, insurance reviews, permits, environmental, and engineering services Join complex sales and executive-level conversations to: Lead discovery on lender diligence workflows and incumbent providers; Provide informed POVs on quality standards, SLAs, compliance expectations, and risk tradeoffs; Reduce friction in procurement, vendor selection, and change-management discussions Build and maintain sales enablement assets such as playbooks, objection-handling, competitive talk tracks, and ROI narratives Partner with Marketplace Product and Sales leadership to translate field insights into clear product requirements and launch readiness. Marketplace Supply Vendor Ecosystem Leadership : Ensure the vendor ecosystem is robust and supports client needs/demand. Negotiate high-value vendor partnerships and work with the Marketplace Operations team to ensure a smooth onboarding Negotiate commercial terms and SLAs with a focus on quality, turnaround time, and scalable economics Partner with Ops, Finance, and Legal to ensure scalable contracting, payment, and dispute-resolution processes Cross-Functional Program Leadership : Serve as the connective tissue across all core teams (Sales, Product, Ops, Marketing). Drive marketplace performance (liquidity, buyer experience), influence the roadmap (tooling, compliance), and own vendor qualification/performance standards. Proactively identify and escalate risks impacting margin or compliance. Demonstrate Success in Ambiguous Environment : Independently lead complex, ambiguous initiatives, creating clarity and delivering repeatable systems. Must balance speed, quality, and risk in a regulated environment. Success is defined by anticipating needs, building trust, and consistently achieving Built’s OKRs. Experience Background 8–12+ years in Commercial Real Estate (CRE) diligence/inspections, pre-close diligence services, or services-based vendor network platforms. Demonstrated ownership of a third-party provider ecosystem, including recruiting, onboarding, credentialing, compliance, and designing performance standards (quality, SLA, t ... (truncated, view full listing at source)