Director of Product & Design, SaaS Products

About Built Built's Mission: Connect and simplify doing business in real estate. Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com: Life At Built / Built Cares Series D Financing Round Built Recognized in Two American Business Award Categories Built Secures Investment from Citi The Role We are seeking a Director of Product Design to lead our SaaS product portfolio, including: Construction Loan Administration (CLA) CLA+ for Commercial Real Estate Deal Management Construction Financials Lien Waiver Management This leader will own portfolio strategy, execution velocity, and design excellence across these domains, while actively driving AI-powered product innovation and AI-enabled product development practices. You will lead Product Managers and Designers across these areas and partner closely with Engineering to accelerate both product delivery and intelligent automation across our platform. This role reports into executive leadership and requires a modern product leader who leverages AI tools to prototype rapidly, pressure-test ideas, and rethink workflows, not just incrementally improve them. What You’ll Do Portfolio Strategy Business Ownership Define and drive the multi-year product vision and strategy across Built’s SaaS portfolio. Own portfolio-level prioritization, sequencing investments to maximize customer value and revenue impact. Identify and prioritize AI-enabled opportunities to simplify workflows, reduce manual processes, and increase customer leverage. Partner with Finance and GTM to align product strategy with revenue, retention, and margin goals. Evaluate build vs. buy vs. partner decisions. Execution Operating Model Establish and maintain a clear operating cadence across product and design. Ensure roadmaps are outcome-driven, not output-driven. Balance innovation, customer commitments, and platform health. Drive strong product discovery practices and measurable delivery discipline. Team Leadership Lead and develop Product Managers and Designers across domains. Coach PMs to operate as strategic business owners, not backlog managers. Elevate design quality, user research rigor, and UX consistency across products. Build a culture of accountability, velocity, and customer obsession. Cross-Functional Partnership Partner deeply with Engineering leadership to ensure strong technical strategy alignment. Work with Product Marketing and Revenue to ensure launches are crisp and impactful. Collaborate with Customer Success to ensure voice-of-customer insights drive prioritization. What We’re Looking For 8–12+ years in Product Management within B2B SaaS. Experience leading multi-product portfolios or complex platform ecosystems. Proven ability to scale PM and Design teams. Superior strategic thinking paired with operational rigor. Strong familiarity with modern AI tooling for product discovery and prototyping. Demonstrated ability to move quickly in growth-stage or scaling environments. Deep understanding of SaaS metrics (ARR, retention, expansion, usage, margin). Experience partnering closely with Engineering leadership to drive high-velocity delivery. Excellent communicator who ca ... (truncated, view full listing at source)