Strategic Operations Director

Strategic Operations Director About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes https://equip.health/outcomes and treatment approach at www.equip.health. http://www.equip.health Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time https://time.com/collection/time100-companies-2023/6285207/equip/ as one of the most influential companies of 2023, along with awards from Linkedin https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/ and Lattice https://lattice.com/blog/announcing-the-2023-finalists-for-lattices-people-success-awards, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the Role The Strategic Operations Director plays a critical role in enabling Equip’s Care Operations teams to deliver consistent, high-quality patient care at scale. This role identifies operational opportunities, conducts analysis, and leads cross-functional projects that enhance efficiency, scalability, and performance across Care Delivery and Care Experience. This is a highly collaborative, strategic individual-contributor role that partners closely with senior leaders and cross-functional teams. This role leverages data, operational insight, and disciplined execution to streamline processes, improve quality, and support the organization’s ability to scale sustainably Responsibilities - Support the development of Care Operations strategies and planning efforts by informing goals, success metrics, and tracking frameworks. - Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations. - Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement. Drive data insights to action plans. - Partner with cross-functional teams to design, pilot, and implement scalable processes and operational solutions. - Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication. - Apply continuous improvement and change management principles to support pilots, assess their impact, and inform decisions on scaling. - Identify and document best practices that enhance operational consistency, quality, and scalability. - Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance. - Perform other duties as assigned. Qualifications - Bachelor’s degree in business, operations, or a related field. - 5–8+ years of experience in business operations, management consulting, program management, or a related field. Healthcare-focused experience is strongly preferred. - Demonstrated experience in strategic project management and/or process improvement. - Strong analytical and critical-thinking skills with the ability to translate data into insights and influence decision-making. Experience with SQL is a plus. - Highly proficient in Excel/GSheets. - Experience implementing scalable processes in a dynamic, fast-growing environment. - Exceptional communication, collaboration, and stakeholder-management skills - Ability to manage multiple priorities with excellent organization and adapta ... (truncated, view full listing at source)