Principal Product Manager Shared Services

Who We Are At Gen Digital, we are more than just a company; we’re a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen. How We Work Our hybrid work model (3 days in our Tempe office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. At the same time, it offers flexibility you need to focus and do your best work. Role Overview/Team: We’re looking for a Principal Product Manager to own the licensing and entitlements platform across Gen’s family of brands, powering every touchpoint in the customer lifecycle from freemium and trial acquisition through paid conversion, renewals, and benefits delivery. This is a high-visibility, platform-level role where you’ll design the scalable backbone that enables hundreds of millions of users to activate, access, and retain services across Norton, Avast, LifeLock, and beyond.” You’ll collaborate with cross-functional teams across product, customer portals, support, sales, e-commerce, marketing, and engineering. Your role focuses on designing and delivering platform solutions that streamline how users activate, manage, and retain access to our services across all touch points. Mission and Goals: As a Principal Product Manager, you will lead the evolution of the Accounts and Entitlements platform. Your primary mission will be to minimize one-off implementations, enable automation, and design scalable, reusable solutions that empower users experiences to activate, manage, and retain access to our services with ease. You will work closely with cross-functional teams to ensure the platform’s technical direction aligns with broader business priorities, supporting the needs of our global organization. Short-term goals: Design modular platform capabilities, translate complex business needs into flexible licensing and account solutions, and drive alignment between technical and business teams. Support the integration and consolidation of multiple brands and technologies into a unified, multi-tenant solution. Long-term goals: Automate processes, reduce custom development, enhance platform scalability and efficiency. Objectives: Design modular platform capabilities that scale across brands and reduce the need for custom development. Translate complex business needs into flexible, extensible solutions for the entire entitlement lifecycle – from provisioning to access and management – closely integrated with account and profile objects. Collaborate across teams to ensure alignment between technical direction and business priorities. Identify and reduce manual, repetitive tasks by delivering automation and productized tooling. Present solutions through clear documentation and visual models that support decision-making. Manage priorities effectively, ensuring technical capabilities align with broader business goals, and guide stakeholders to reassess siloed priorities when solutions can serve multiple initiatives. Competencies: Experience: 5 years of experience in technical product management, with a focus on platform or service-oriented architecture. Own product roadmap planning and execution, balancing short-term priorities with long-term platform strategy. Problem-solving: Proven ability to analyse current systems and describe a clear path toward next-gen solutions. Technical expertise: Previous experience with enterprise ar ... (truncated, view full listing at source)