Senior UX Researcher

Senior User Experience Researcher Location: Prague or Brno, Czechia Work style: Hybrid (3 days in the office) About Gen: Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen How We Work We operate in a hybrid model, spending three days a week in the office to collaborate, make decisions quickly, and build strong relationships — with flexibility to support focused individual work. About the Role As a Senior User Experience Researcher at Gen , you will lead strategic research initiatives that shape the direction of our consumer-facing products. Your work will directly inform product strategy, experience quality, and long-term innovation. You’ll research large‑scale, consumer SaaS cybersecurity products used by millions of people, working day‑to‑day with product managers, designers, and software engineers in a modern, product‑led engineering environment. You will be a trusted research partner to product managers, designers, and engineers, bringing a deep understanding of user behaviour and needs into every stage of the product development lifecycle. A core part of your role is bridging user needs with business reality — ensuring insights are actionable, commercially viable, and influence real decisions. This is a senior-level role for an experienced applied researcher who can confidently move between high-level discovery and hands-on tactical research. You will frame complex problem spaces, identify opportunity areas, and help elevate the impact of research across the organisation. You will join a global UX Research team working across Gen’s cybersecurity and financial products. The team values collaboration, shared learning, and raising the overall impact of research. In this role, you will focus on one of our core cybersecurity products , partnering closely with product managers, designers, and engineers. You will work alongside another senior UX researcher in this area, contributing to both strategic discovery and continuous product improvement that helps millions of people stay safe online. You will also play a key role in shaping the future of our research practice, including responsible and effective use of AI within research workflows. What You Will Do in This Role Lead proactive research initiatives: Identify knowledge gaps, frame complex problem spaces, and drive research that supports both near-term decisions and long-term strategy. Tell clear and compelling stories: Translate research findings into concise, persuasive narratives using storytelling, visuals, and workshops that influence product direction. Bridge user and business needs: Act as a strategic partner to product managers, advocating for users while demonstratin ... (truncated, view full listing at source)