Senior Program Manager – Innovation & Incubation (Cyber Safety)

Role Summary We’re looking for a Senior Program Manager – Innovation & Incubation to lead Gen’s most strategic and high‑ambiguity programs across cyber safety (Norton, Avast, and new offerings). You will own a small portfolio of 0→1 and 1→N programs that cut across products, platforms, and functions—new business models, AI‑powered experiences, cross‑brand journeys, and select inorganic bets. This is a senior individual‑contributor role : you will personally drive programs from idea and incubation through launch and scale , working closely with Product, Engineering, Data/ML, Security, UX/Research, Competitive Intelligence, Corporate Development, Brand, and GTM. Key Responsibilities 1. Lead innovation & incubation programs end‑to‑end Own high‑impact, high‑ambiguity programs (e.g., new products/features, AI/ML initiatives, cross‑brand experiences, new monetization models). Partner with Product, Strategy, Research, and Competitive Intelligence to frame opportunities : target segments, customer problems, market/competitor signals, scope, success metrics, and major risks. Design and run incubation phases (discovery, experiments, pilots, alpha/beta) to validate direction before full investment. 2. Turn strategy and insight into an executable plan Translate strategy, user research, and market/competitor insight into integrated program plans spanning discovery, build, launch, and scale. Define milestones, decision gates, and exit criteria for each phase, including when to pivot, pause, or stop. Continuously adapt plans based on new data, technical constraints, and evolving threat/market dynamics. 3. Drive cross‑functional execution Coordinate work across Product, Engineering, Data/ML, Security, Privacy/Legal, UX/Research, Brand/Marketing, GTM, and Support . Run efficient cadences (working sessions, stand‑ups, steering reviews) that focus on decisions and unblockers, not just status. Proactively manage risks, dependencies, and trade‑offs , escalating with clear options and recommendations. 4. Launch, measure, and scale Orchestrate launch readiness : Internal enablement (Support, Sales, CS, Marketing), Customer messaging and positioning (with Brand/GTM), Safety, privacy, and incident plans (with Security/Privacy). Define and track success metrics and leading indicators (e.g., protection impact, engagement, trust, adoption, revenue). Lead post‑launch reviews ; drive follow‑on iterations, hardening, or scale‑up plans based on results and customer feedback. 5. Insights, competitor analysis & M&A support Work with user/UX research, customer insights, and competitive intelligence to: Identify unmet needs, emerging threats, and whitespace for innovation. Ground program decisions in evidence from users and markets , not just internal ideas. Provide competitor analysis (product capabilities, roadmaps, GTM, pricing, partnerships) to shape strategy and differentiation. Partner with Strategy and Corporate Development on M&A‑related work when relevant to big bets: Inform target identification based on product gaps, technology, and market positioning. Support product/technology due diligence and early integration planning. Help design and, where appropriate, run integration programs to realize the intended strategic value. 6. Champion innovation practices Help evolve Gen’s innovation & incubation playbook : how we source, assess, and run 0→1 programs (build, partner, buy). Share patterns and learnings across PSE and Product on what works, what doesn’t, and where to invest next. Qualifications Required 8 years in Program Management / Technical Program Management / Product Delivery, with a strong track record leading complex, cross‑functional initiatives in software/SaaS. Demonstrated experience owning 0→1 or highly innovative programs (e.g., new products/features, AI/ML initiatives, new business models). Experience collaborating closely with user/market research and competitive intelligence and using insight to s ... (truncated, view full listing at source)