Billing & Collections Specialist

Billing & Collections Specialist Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The Billing & Collections Specialist will be responsible for accounting tasks in support of Quorum’s accounts receivable function. Your mission is to ensure effective and accurate maintenance, analysis and problem resolution of the company’s outstanding accounts and the application of payments. Responsibilities - Generate and process 100–200 new invoices per month, ensuring accuracy and compliance with company policies. Maintain up-to-date billing records within the NetSuite accounting system and reconcile sales data between Salesforce and NetSuite. - Monitor customer accounts to identify non-payments, delayed payments, and discrepancies. Review aging reports to ensure compliance and carry out reconciliations for accurate financial tracking. Follow established procedures for processing receipts, cash applications, and adjustments. - Investigate and resolve payment discrepancies to maintain positive client relationships. Communicate with customers via phone, email, and written correspondence to address inquiries and ensure timely collections. - Prepare detailed reports on collections and outstanding accounts. Assist with month-end closing activities by providing reconciliations, processing adjustments, and analyzing account statuses. - Collaborate with internal teams to streamline billing processes and resolve account-related issues efficiently. Provide ad-hoc support and contribute to team projects aimed at improving the accuracy and efficiency of the accounts receivable function. Required Qualifications - You bring 1 to 3 years of experience in billing and collections, demonstrating a strong foundation in relevant processes. - You are proficient in Microsoft Excel, with specific knowledge of pivot tables and v-lookups. - You have familiarity with Salesforce and Netsuite, which is strongly preferred. - You possess excellent organizational skills and maintain a high level of attention to detail in your work. - You excel in delivering outstanding customer service and building positive client relationships. - You thrive in fast-paced, team-oriented environments where collaboration and adaptability are key. About the Finance Team - We’re responsible for the financial stewardship of Quorum. - We pay attention to the details and have pride in the work we do, knowing that our team helps provide peace of mind to our team members, clients, and vendors. - We're close as a company—we work together, spend time together, and value each others' ideas and input. - We believe that precedent is not best practice—we are constantly striving to improve our own workflow. - We work with a great sense of integrity and accountability. We strive to make Quorum an exceptional place to work. Our Work Environment - We are an AI-forward team—AI is built into how we work, think, and grow. - We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C. - Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to gre ... (truncated, view full listing at source)