Revenue Operations Manager

Revenue Operations Manager ABOUT SEMGREP Semgrep, the leader in code security for builders, empowers invention without friction. Teams catch, flag, and fix real issues before they ship, powered by security that learns as they build. Semgrep secures code as it’s written and provides guardrails that pave the road for developers to move fast and stay secure. Built for builders and trusted by security, Semgrep lives where developers work, delivering fixes without breaking flow, and giving security teams visibility, control, and confidence. Semgrep gets smarter as you build, with AI that learns your context to cut false positives and prioritize reachable vulnerabilities, validated by 95% of security reviewers across 6M+ findings. Semgrep makes zero false positives a reality with AppSec teams triaging 80% fewer false positives across Code and Supply Chain, dramatically shrinking the backlog. Founded in San Francisco and backed by Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep is recognized by Gartner in Application Security Testing and is trusted by leading organizations, including Snowflake, Dropbox, and Figma. Learn more at semgrep.dev http://semgrep.dev. ABOUT THE ROLE We’re looking for a Revenue Operations Manager to help build and scale our GTM operations and specifically, Customer Success Operations and Partner Operations functions. This is a highly cross-functional role for someone who thrives as a business partner, a data-driven operator, and one who can connect strategy to execution through systems, process, and analytics. You’ll report to the Head of Revenue Operations and partner closely with GTM leaders, including our Head of Customer Success and Head of Partnerships. You’ll serve as a strategic operations leader and builder across GTM. This is a true “Swiss Army knife” role: you’ll shape core processes, define metrics, improve systems, and identify growth opportunities through insights and experimentation. Our hope is you will be based out of our San Francisco office, but for the right candidate, we’re willing to be flexible. WHAT YOU'LL DO GTM OPERATIONS - Build the CS operating model: processes, playbooks, tooling, and rhythms that support scale and consistency - Partner with CS leadership on key programs such as: - Onboarding + implementation operations - Renewals forecasting + retention strategy - Customer health scoring + risk identification - Capacity planning + segmentation + coverage models - Define, improve, and operationalize core CS KPIs (NRR, GRR, retention cohorts, time-to-value, adoption, etc.) - Create reporting dashboards and automated insights that help CS leaders prioritize and drive outcomes - Build partner ops foundations: process, tracking, attribution, reporting, and system support - Partner with the Head of Partnerships to: - Define partner lifecycle stages and success metrics - Operationalize partner onboarding and activation - Measure partner contribution to pipeline, revenue, and expansion - Improve partner channel visibility through clean data, reporting, and business-ready dashboards - Improve tooling and systems across CS and partner motions (CRM objects, automation, data hygiene, integrations) - Identify inefficiencies, implement automations, and eliminate manual GTM processes where possible - Partner with GTM leaders to proactively identify areas to improve seller efficiency and drive revenue growth ANALYTICS & BUSINESS PARTNERING - Operate as a trusted business partner: diagnose performance, identify root causes, and propose solutions - Build structured analysis to answer questions like: - Where are we losing customers and why? - Which segments have the strongest adoption and retention? - Which partners drive real revenue outcomes? - Where are handoffs breaking or cycle times slowing down? - Develop business cases for operational changes and influence leadership decisions using data - Leverag ... (truncated, view full listing at source)