Fulfillment Specialist (Remote)

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees. About the Role The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team remotely! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude! What You'll Do Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person. Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch. Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process. Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions. Collaborate with Finance on various returns / orders issues. Take on other projects and tasks to help support Verkada operations What You Bring +2 years minimum experience in a call center setting Email handling and order entry experience in high volume environment Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude Must be able to pass a customer service assessment NetSuite and Salesforce experience (not required, but a plus) Bachelor's Degree preferred Located in MST or CST timezone US Employee Benefits Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to: Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans Nationwide medical, vision and dental coverage Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options Expanded mental health support Paid parental leave policy fertility benefits Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time Professional development stipend Fertility Stipend Wellness/fitness benefits Healthy lunches provided daily Commuter benefits Additional Information You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time. Annual Pay Range At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an ... (truncated, view full listing at source)