Sr Sales Manager

<h3>About <a href="http://customer.io/">Customer.io</a></h3> <p>Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p> <h3><strong>About the Role</strong></h3> <p>We’re hiring a Senior Sales Manager to lead a team of Account Executives.</p> <p>This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution. You’ll coach reps, inspect deals, drive forecast accuracy, and create the structure that allows strong performance to repeat quarter after quarter.</p> <p>You’ll contribute insights to sales leadership — what’s working, what’s not, where we should adjust — but your primary accountability is team performance and development.</p> <h3>Some things you'll do</h3> <p><strong>Lead and Develop a High-Performing Team</strong></p> <ul> <li>Coach and develop Account Executives to consistently meet or exceed quota</li> <li>Run focused 1:1s centered on deal quality, skills growth, and accountability</li> <li>Support rep ramping and address performance gaps early</li> <li>Foster a team culture rooted in ownership, collaboration, and high standards</li> </ul> <p><strong>Drive Pipeline Health and Forecast Accuracy</strong></p> <ul> <li>Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and next-step clarity</li> <li>Improve predictability by strengthening inspection discipline and CRM hygiene across the team</li> <li>Maintain appropriate pipeline coverage and proactively identify creation gaps</li> <li>Reinforce structured, rep-owned outbound execution tied to measurable standards and pipeline outcomes</li> <li>Use metric review and experimentation to improve outbound effectiveness over time</li> </ul> <p><strong>Support High-Quality Deal Execution</strong></p> <ul> <li>Coach reps to run thoughtful, well-qualified mid-market opportunities from discovery through close</li> <li>Elevate deal strategy by strengthening positioning, value articulation, and executive-level communication</li> <li>Help reps navigate complexity in pricing, stakeholder alignment, and procurement processes</li> <li>Identify patterns in stalled deals and raise the team’s overall execution maturity</li> </ul> <p><strong>Partner Cross-Functionally</strong></p> <ul> <li>Collaborate with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve execution</li> <li>Share frontline feedback on messaging, territory design, and enablement</li> <li>Pilot and operationalize GTM initiatives within your team</li> </ul> <h3>What we're looking for</h3> <ul> <li data-start="423" data-end="460">7–10 years total sales experience, with 3–5+ years managing quota-carrying reps, preferably within the Marketing Technology SaaS industry.</li> <li>Demonstrated success leading mid-market or high-velocity sales teams</li> <li>Strong pipeline inspection and forecasting discipline</li> <li>Experience coaching outbound pipeline generation in evolving sales motions</li> <li>Familiarity operating within a structured qualification framework such as MEDDICC</li> <li>Clear, direct communicator comfortable holding high standards</li> <li>Proven ability to work cross-functionally in a collaborative, growth-stage environment</li> </ul> <h3>Compensation Benefits</h3> <p>We believe in transparency. Compensation for this role is $145,000 base + $145,000 variable = $290,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p> <p>We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vis ... (truncated, view full listing at source)