Analyst II, EDD

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for a skilled and passionate Enhanced Due Diligence (EDD) Analyst II to join our global Trust Safety team. Trust Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. We are at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As a member of the EDD team, you will be responsible for conducting high-quality investigative reviews on high-risk or complex cases. Operating at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse, you will serve as an escalation point for internal teams. In this role, you will perform in-depth EDD analyses, apply judgment to assess risk, and ensure each review is supported by clear, comprehensive, and well-documented findings. The Job Leverage established investigative frameworks to conduct complex EDD investigations on higher-risk customers, fundraisers, and organizations. Own the review of complex cases to assess and mitigate potential financial crime risks, including fraud, AML/CFT concerns, sanctions exposure, adverse media, and politically exposed persons (PEPs). Evaluate fundraiser, account, and transactional activity to identify unusual patterns, assess associated risks, and determine appropriate investigative or escalation steps. Gather and analyze information from internal systems, open-source intelligence, and third-party data sources to support risk assessments and investigative conclusions. Document investigative findings clearly and comprehensively in internal case management systems to support defensible decision-making and audit requirements. Analyze complex organizational structures, ownership, and operational activity to assess legitimacy and risk exposure. Serve as an escalation point for complex or sensitive EDD matters, providing subject matter expertise and risk guidance to internal stakeholders. Collaborate with cross-functional partners including Payments Risk, Content Risk, Legal, Customer Care, Compliance, Product, and Payment Service Providers to investigate complex cases and mitigate platform abuse. Provide high-quality written communication and occasional phone support to customers and stakeholders, balancing risk mitigation with a positive user experience. Develop and maintain subject matter expertise in platform-specific risks, financial crime typologies, and emerging threats. Provide technical guidance and quality feedback to analysts, supporting investigative consistency and adherence to team standards. Drive process improvements and operational initiatives that strengthen the effectiveness and scalability of the EDD program. This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies. You Bachelor’s degree or equivalent experience preferred. 2-5 years of experience in payments, financial crime, compliance, or a related risk function. Working knowledge of global Enhanced Due Diligence (EDD) frameworks, AML/CFT, sanctions screening, and financial crime risk management. Detailed understanding of evolving requirements, industry guidance,with a proactive approach to s ... (truncated, view full listing at source)