UX/UI Design Researcher (AI-First Organization)

ABOUT US Boostlingo is at a strategic inflection point. As AI reshapes the language access and interpretation industry, we are accelerating toward becoming an AI-forward, enterprise-ready platform. Our next phase requires an AI-First mentality that is laser focused on building intelligent, adaptive products that transform how users work and make decisions and a culture of ownership and cross-functional accountability. AI is not a feature — it is foundational to how our product operates, evolves, and delivers value. We move fast, experiment responsibly, and design for clarity in complex systems. We believe exceptional user experience in AI products requires deep research, tight cross-functional collaboration, and a relentless focus on human outcomes WHAT IT MEANS TO BE A BOOSTIE At Boostlingo , we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day: · Positive Vibes: Bring positive energy and have a “solutions-oriented” mindset · No Hide, Go Seek: Be accessible to colleagues, seek out what you need, ask others for help. · Be Bold, Stay Humble: Appreciate that every voice matters (and we want to hear y ours) while remaining humble in the understanding that no one person is more important than the broader team. · Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Boostlingo is extremely honored to have been recognized as one of Inc. Magazine's Best Workplaces for the last three consecutive years (2022-2025). This esteemed recognition reflects the dedication that our incredible team has towards embodying our C ore Valu es e very da y and we couldn’t be prouder of this team! ABOUT THE ROLE We are seeking a highly strategic and hands-on UX/UI Design Researcher to help shape intuitive, trustworthy, and high-impact AI-powered experiences. This role sits at the intersection of Product, Design, Engineering and Go to Market strategy. As a member of the design and product teams, you will lead research initiatives that influence roadmap decisions, validate AI-driven features, uncover user needs in ambiguous spaces, and ensure our experiences are usable, transparent, and human centered. You will play a critical role in shaping how users interact with intelligent systems — from discovery to iteration to scale. WHAT WILL BE EXPECTED OF THIS ROLE: 1. Lead Product UX Research (Strategic + Applied) Lead qualitative and quantitative research across the product lifecycle, with emphasis on AI-driven features. Translate ambiguous product and AI concepts into clear research and validation plans. Conduct research to uncover user needs in complex, AI-assisted workflows. Test advanced interactions (automation, AI suggestions, feedback loops) to ensure usability and clarity. Design and analyze experiments (A/B tests, behavioral data) to improve product and AI performance. Evaluate trust, comprehension, and mental models to ensure AI experiences are intuitive and predictable. 2. Contribute as a Product Designer Across the Platform Design and iterate on AI-powered features, turning insights into effective UX and UI solutions. Collaborate across products to create cohesive experiences and support platform unification. Simplify complex, AI-driven workflows to improve usability and clarity. Partner with Product, Engineering, and Data to design human-in-the-loop systems. Contribute to scalable design patterns for consistent AI interactions across the platform. Balance research and design execution to deliver high-quality, user-centered experiences. 3. Deep Cross-Functional Collaboration (Critical) This role requires strong partnershi ... (truncated, view full listing at source)