TDAC Analyst

Build a safer world with us, one incident at a time.Ambient.ai is a unified, AI-powered physical security platform helping the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to modernize their physical security infrastructure.Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.Ready to learn more? Connect with us on LinkedIn and YouTubeAbout the role:The Threat Data Analysis Center (TDAC) is the communications hub for all security and safety needs. The TDAC Analysts are responsible for access control, service requests, alarm monitoring, investigation, emergency response, escalation, deployment, and notification. The TDAC Analyst performs A.I.-assisted alarm response and escalation, working with internal and external teams, and must ensure that all actions taken, the information given, and the information received are documented appropriately. **This is an in-office role based at our Redwood City, CA headquarters:555 Twin Dolphin Drive, Suite 610, Redwood City, CA 94065*** Hours are Saturday and Sunday from 11:30 PM - 7:30 AMWhat you'll do:Answer all forms of communication, including but not limited to phone, e-mail, text, radio, etc. Analyze both raw and processed security event data to identify potential security incidents, threats, and vulnerabilitiesCommunicate effectively with the internal and external teams at the facility to ensure business continuity. Monitor and respond to notifications and alarms from all sources in a timely fashionInterface with and, at times, manage others in a highly professional setting. Report issues or events utilizing appropriate tools. Address security/emergency, or other critical operations appropriately. Contacting and communicating with local or remote Emergency Services providers Research threats and establish responses and best practices for site-specific operationsDocument and report incidents or issues related to, but not limited to, security and safetyWork with internal engineering teams to assist in data collection and product testingEstablish efficient workflows and practices for new tools based on the evolving needs and capabilities$24/HourWhat you'll bring:Excellent oral and written communication skillsExcellent analytical and problem-solving skillsWorks well in a team environment as well as independentlyAble to communicate effectively between internal and external teamsWillingness and ability to learn new technical skills that will be required to execute procedures and communications properlyAbove-average computer proficiencyStrong analytical and problem-solving capabilitiesAbility to multitask while remaining detail-orientedWillingness and ability to learn new technical skills that will be required to execute procedures and communications properlyWilling to sit for extended periods while maintaining a laser focus on acknowledging alertsBe willing to work flexible shifts throughout the week, but all efforts will be made to accommodate consistent shift schedulesWhy join us:We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible We have an impressive customer roster of F500 companies, including Adobe, SentinelOne, and TikTokAmbient.ai is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate on the basis ... (truncated, view full listing at source)