Vice President of Post Sales

Build a Safer World. TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all. TRM Labs is seeking a Vice President of Post Sales to transform and scale our post-sales organization during a critical growth phase. This role will be responsible for leading and streamlining multiple functions supporting key stages in our revenue funnel: Onboarding, Adoption, Realization, Retention, Referral, and Expansion. The VP of Post Sales will build + coach leaders who are responsible for delivering world-class customer outcomes while driving profitable growth. The impact you will have: Transform our post-sales motion into a repeatable, scalable engine that drives both customer outcomes and revenue growth Unify and lead a team of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Global Investigations and potentially other functions Design and implement premium service tiers and monetization strategies across training, support, and other professional services functions. Build scalable infrastructure to support growth from hundreds to thousands of customers globally Create clear career pathways and growth opportunities across all post-sales functions What we’re looking for: Develop comprehensive post sales strategy supporting our next growth stage to hundreds of millions in ARR Design and implement tiered support packages that drive both customer value and revenue Monetize TRM Academy through training, certification, and premium educational offerings Partner with Sales to integrate post-sales monetization into our go-to-market strategy Transform siloed processes into streamlined, interconnected workflows adopted at scale Implement robust change management to ensure we’re able to rollout new processes with speed that are highly adopted Create data-driven systems for measuring team performance and customer success Establish exceptionally high standards for deliverable quality and team accountability Design unified organizational structure with clear growth paths across all functions Build and maintain high-performing teams within a culture of coaching Foster a culture of excellence, accountability, and continuous improvement Required Qualifications Track record scaling ARR from tens to hundreds of millions 8+ years post sales leadership experience in enterprise SaaS or fintech Experience growing customer bases from hundreds to thousands Proven success monetizing post sales functions and creating new revenue streams Strong background implementing change management at scale Experience leading multiple post sales functions (CS, training, solutions, etc.) Preferred Qualifications Experience serving both private sector and government customers Background in compliance, crypto, or financial services technology Track record building premium support/training programs Strong analytical and strategic thinking capabilities About the Team: Our post sales organization consists of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Solutions Architecture, and Compliance Advisory. The team operates with a remote-first culture and maintains high collaboration through regular syncs and pod meetings. We're mission-driven, deeply customer-centric, and focused on delivering measurable value to both public and private sector clients globally. Learn about TRM Speed in this position: When we see rising time-to-value in onboarding, this leader rapidly rede ... (truncated, view full listing at source)