Senior Product Manager

Let's make the NHS the most advanced healthcare system in the world 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. So we’re on a mission to fix it with technology that actually works.We love the NHS because it’s accessible to all, free at the point of delivery and employs millions up and down the UK. But we've all read the headlines. It's under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. Which means longer wait times, fewer appointments and lower quality care for the people who need of it most. The NHS is beautiful, but broken. The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that's where we're making a difference. We're focused on relentlessly automating repetitive processes within the NHS. And we’ve had great early success. Our first product, Automated Registrations, is already used by 24% of GP practices in England. With this wedge in the market, we're now building more powerful tech that unlocks access to healthcare for the entire nation. Check out bookable.health for a sneak peek.⛩️ Our Principles Exciting challenges lie ahead—guided by our principles, we’ll meet these challenges with a thoughtful and caring approach to support our community of NHS GP practices. These principles drive everything we do at Healthtech-1:💙 Care deeply🏋️‍♀️ Work hard🤝 Be your word💬 Trust in radical truth and transparency 🚀 Do your life's best work🥳 Find the funRead more about our principles in the Healthtech-1 Handbook.🚀 The missionWe have an ambitious mission: to unlock access by making every appointment within the NHS transparent and bookable.Your job: turn bookable.health from new tech used by 150 innovate GPs into the national infrastructure for access.This is role with founder-level ownership. You will work directly with Raj (co-founder) to translate the vision into clear logical, and actionable steps for engineering teams to follow.⭐ North starThe North Star the entire company is shooting for is Weekly Appointments Booked (WAB).🧩 What you’ll ownOur first step in building a universal appointment booking platform, is by cracking open access to GP practices. To win we’ll need to balance three, sometimes contradictory, forces:Supply of appointmentsTo become a trusted guardian of GP practice’s most precious resource — appointments. Your team will be responsible for getting access to appointments for new patients.Demand for appointmentsTo become the access layer we’ll need to build an experience that patients love on bookable.health, whilst also integrating with other places patients visit, like the NHS app and practice websites.Market acceptance There are many organisations within the NHS that have the power to destroy innovation. They’re driven by an urge to care for the NHS in their own way. We must listen to these voices, create insight with data, and adapt the product if we find genuine concerns.📅 Your 30 / 60 / 90 day planBy day 30: Understand our usersRead up on the NHSSpent a week as a GP practice receptionist to understand what patients want and need (all new team members do this)Deep dived all our data sources and make recommendations for how we can improve what data we collectSpoken with over a 200+ patients that have used bookable to understand how patients experience our productsDiscovered things about our users we don’t know yetImplemented a thoughtful change to one part of the patient or NHS staff experienceOutcome: You’ve made thoughtful choice about what to improve, which will directly contribute to one of the three goals, worked with the team on shipping your first experiment, analysed the data and specced the next iterationBy day 60: Aligned the teamAgreed strategy with Raj and Rupert for the next cycle (2 month work blocks)Turned strategy into ... (truncated, view full listing at source)