Founding Designer

Let's make the NHS the most advanced healthcare system in the world 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. So we’re on a mission to fix it with technology that actually works.We love the NHS because it’s accessible to all, free at the point of delivery and employs millions up and down the UK. But we've all read the headlines. It's under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. Which means longer wait times, fewer appointments and lower quality care for the people who need of it most. The NHS is beautiful, but broken. The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that's where we're making a difference. We're focused on relentlessly automating repetitive processes within the NHS. And we’ve had great early success. Our first product, Automated Registrations, is already used by 24% of GP practices in England. With this wedge in the market, we're now building more powerful tech that unlocks access to healthcare for the entire nation. Check out bookable.health for a sneak peek.⛩️ Our Principles Exciting challenges lie ahead—guided by our principles, we’ll meet these challenges with a thoughtful and caring approach to support our community of NHS GP practices. These principles drive everything we do at Healthtech-1:💙 Care deeply🏋️‍♀️ Work hard🤝 Be your word💬 Trust in radical truth and transparency 🚀 Do your life's best work🥳 Find the funRead more about our principles in the Healthtech-1 Handbook.🚀 The missionWe have an ambitious mission: to unlock access to healthcare by making every appointment in the NHS transparent and bookable.We are hiring a founding designer to simplify the complexity of 220+ different patient services each with their own exclusion criteria, into a seamless care navigation experience loved by everyone. Think early Airbnb, Uber or Doctolib design, sprinkled with AI. As our first designer you’ll work cross-functionally, and report directly to Raj (co-founder).🎯 Goal expectationsThe North Star the entire company is shooting for is Weekly Appointments Booked (WAB). Our first step in building a universal appointment booking platform, is by unlocking access to GP practices. To win we’ll need:Supply of appointmentsYou’ll design a practice facing experience that makes it easy to provide appointments whilst feeling in control.Goal: Practices don’t forget to provide appointments, practices feel in control of appointmentsDemand for appointmentsYou’ll design highly converting experience that patients love and trust on bookable.health. We create trust by working within and at a times evolving NHS style guidelines.Goal: Focus on website visit to booking conversion rateMarket acceptance Your designs will create clarity. Care navigation decisions are consequential and it is imperative that patients understand whats happening to them as they use bookable.health — patient confusion is a constant battle that should be fought in every design decision.Goal: Retention for patients who use Bookable is greater than patients who register via the GP practice’s website.📅 Your 30 / 60 / 90 day planBy day 30: Move the needleRead up on the NHSSpend a week as a GP practice reception to understand what patients want and need.Speak with over a 200+ patients that have used bookable to understand how patients experience our products.You’ve discovered things about our users we don’t know yetRedesign one part of the booking flow and shipped it.Outcome: You’ve made thoughtful choice about which part of the funnel to improve, shipped your first experiment, analysed the data and developed a new design.By day 60: Paint the visionShip 2 more changes that improve the experience of the patientUsing your insights, create end-state design that unifies the new pat ... (truncated, view full listing at source)