Customer Service (Healthcare)

Customer Service Representative (Healthcare Sector) Location: San Isidro, Lima (On-site - Av. Juan de Arona) Experience Level: Entry Level / Hyper Junior Language Requirement: Advanced English (9.0 - 10.0 / Full Fluency) Role Summary: • Serve as the first line of support for an innovative digital health solution in the U.S. market. • Ensure customer satisfaction by responding to inquiries, resolving technical issues, and providing accurate information in a fast-paced environment. Key Responsibilities: • Manage customer inquiries across multiple channels: incoming calls, emails, web forms, and chat. • Handle and de-escalate situations with dissatisfied customers empathetically, offering effective solutions and escalating complex cases as needed. • Maintain accurate records of interactions in the system and collaborate with the team to enhance service standards. • Ensure the security and privacy of sensitive consumer information in compliance with international regulations. Candidate Profile (Skills and Requirements): • Education: Completed university or technical studies. • Experience: Minimum 1 year in customer service roles, preferably in healthcare sector. • Language Skills: Exceptional command of English and Spanish (written and spoken) with the ability to hold fluent and technical conversations. • Technical Skills: Proficient in Microsoft Windows, web navigation, and typing speed. • Soft Skills: Strong analytical skills, problem-solving ability, and empathy to manage sensitive situations. • Others: Willingness to complete background checks (educational, work, and criminal). Offer Details: • Monthly Salary: S/. 3,200 soles. • Work Schedule: Full time. • Operational Hours: Monday to Sunday, with 2 rotating non-consecutive rest days. • Time Window: 1:00 PM to 10:00 PM EST (subject to client requirements or daylight saving changes). • Special Availability: Operation runs 24/7/365, work includes Peruvian and U.S. holidays. • Modality: 100% on-site at offices in San Isidro. Why Join This Team? • Ideal for candidates seeking stability in a strong and growing industry of health technology (HealthTech). • Work in a professional bilingual environment that fosters communication skills improvement and professional development in a high-impact international account. #Solvo #LI-PROMOTED