Senior Account Manager, Retail

Senior Account Manager, Retail Department: Business Development Team: Business Development Location: Tokyo, Japan Type: Full-Time ## About the Role As a Senior Account Manager on the Grocery & Retail team, you will drive business growth and innovation by managing a portfolio of our largest partners in Japan — spanning grocery, pharmacy, convenience, and other retail verticals — and expanding our business together in mutually beneficial ways. A successful Senior Account Manager deeply understands our merchant partners, builds strong relationships with decision-makers and influencers throughout their organizations, and effectively identifies and capitalizes on opportunities to improve core business metrics for both our partners and Uber Eats. ## What You'll Do - **Own and grow strategic partner relationships:** Serve as the primary point of contact for top-tier Grocery & Retail merchants, building trusted advisor relationships with senior stakeholders and key decision-makers. - **Develop joint business plans:** Gain a deep understanding of each partner's business strategy, then co-create and execute data-informed growth plans aligned to shared objectives. - **Drive delivery business performance:** Identify levers to accelerate order volume, improve selection, and optimize the partner experience on the Uber Eats platform. - **Collaborate cross-functionally:** Work closely with Operations, Product, Marketing, and other internal teams to relay partner feedback, remove blockers, and deliver a seamless experience for all parties. - **Analyze and act on data:** Leverage performance data and market insights to inform recommendations, track progress against KPIs, and surface new opportunities. ## Basic Qualifications - Proven experience in account management, business development, or a client-facing commercial role - Strong stakeholder management skills with a track record of influencing senior partners and internal teams - Data-driven mindset — comfortable building narratives and making decisions grounded in metrics - Fluency in Japanese (native or near-native) - Business-level English (written a