Technical Product Support Manager

Technical Product Support Manager About Forterra At Forterra, we are unleashing autonomy at scale to transform the battlefield. Our mission is to build the foundational platforms that enable an intelligent ecosystem to coordinate, adapt, and execute with speed and precision even in the uncertainty and disruption of modern conflict. In an era marked by rapid technological change and evolving threats, we design for flexibility, survivability, and operational dominance. Forterra delivers weapons, sensors, and battlefield effects through integrated autonomous networks reaching operational areas faster, safer, and without placing human lives at risk. Our systems operate with distributed control, dynamic routing, and real-time responsiveness, enabling sustained advantage across complex mission environments. Forterra is seeking a Technical Product Support Manager to serve as a central technical leader for the lifecycle support of our fielded products. In this role, you will oversee configuration management, sustainment planning, and obsolescence mitigation while working cross-functionally with engineering, supply chain, program teams, and field service. You’ll act as the go-to technical liaison for customers, drive continuous improvement initiatives, and ensure product readiness through hands-on problem-solving and operational support. This is a dynamic, fast-paced role based on-site at our Clarksburg, MD facility—ideal for a detail-oriented technical professional with at least 5 years of relevant experience and a strong background in engineering or related fields. What You'll Do The Technical Product Support Manager serves as the central technical point of contact for the comprehensive lifecycle support of fielded products. This role ensures sustained operational readiness, drives continuous improvement, and bridges cross-functional teams—including engineering, supply chain, program management, and field service—to deliver seamless product support for both customers and internal stakeholders. Lifecycle & Sustainment Leadership Own the full sustainment lifecycle for deployed systems, ensuring product performance, reliability, and customer satisfaction Support provisioning, level-of-repair analysis, and PHS&T activities to enable effective DoD supply chain integration Identify and mitigate sustainment risks during new product gate processes Configuration & Change Management Lead internal configuration change management processes and Engineering Change Proposal (ECP) coordination with stakeholders Partner with Hardware Product Development to prepare source technical data and drawings in support of new programs, field modifications, and Technical Manual updates Obsolescence & Supply Chain Support Collaborate with Supply Chain and Program Teams to analyze and report obsolescence risks Develop mitigation strategies and assess impacts to program schedules, costs, and production readiness Customer & Field Support Act as a technical liaison to Field Service teams, providing engineering triage and support for operational-level maintenance and technical information requests Participate directly in problem-solving to enhance operational efficiency and mission success Process Improvement & Operations Management Drive continuous improvement initiatives across operations workflows and support new process rollouts Ensure seamless program execution by managing multiple tasks, shifting priorities, and cross-functional dependencies Tools & Documentation Utilize digital tools such as spreadsheets, NetSuite, Arena, and Jira to track, document, and report on technical and programmatic activities Minimum Qualifications Must have a Bachelor’s degree in Engineering or a related technical field Minimum of 5 years of experience in technical product support, sustainment engineering, lifecycle management, or a related field Strong organizational and project coordination skills with exceptional attention to detail Demonstrated abilit ... (truncated, view full listing at source)