Product Manager, Services (AU)

Product Manager, Services (AU) Work with cutting edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in the rapidly growing counter-drone sector. Our customers operate in some of the most challenging and high-stakes environments in the world, including military organisations, government agencies, airports, critical infrastructure operators, and law enforcement. Protecting airspace in these settings requires technology that performs under pressure and teams that understand what’s at stake. At DroneShield, employees work at the leading edge of counter-drone innovation, helping to address real-world security challenges as drone threats continue to evolve globally. With one of the largest listed defence company market capitalisations in Australia, now part of the ASX200 index, DroneShield is experiencing a period of hypergrowth. Revenue has surged from A$57 million in 2024 to over A$217 million in 2025, representing growth of more than 400% year-on-year, with record profitability and cashflow. The total addressable global market for counter-drone is assessed at approximately $100 billion, and is currently at the nascent stage with much of the growth still to come, with DroneShield well positioned as a global market leader, and the only public listed pure-play business in this sector. The company has grown from 11 employees in 2017 to over 450 staff globally today, and is on track to reach around 550 by the end of 2026. This expansion includes investment of over A$50 million annually in R&D, a global pipeline exceeding A$2.5 billion, and continuous scaling of production capacity to meet accelerating demand. The role is based at DroneShield’s central Sydney headquarters. Overseas on-the-ground presence includes Virginia (USA), Netherlands, Denmark, Mexico and Dubai, as well as distributors in over 70 countries worldwide. About the role This is a services-first product management role focused on defining, commercialising, and scaling DroneShield’s services offerings, including maintenance, support tiers, proactive service models, warranty structures, and professional services. The role owns key service recurring revenue streams and plays a major part in achieving the company’s recurring revenue targets. The role is central to DroneShield’s long term strategy to grow predictable and increasing recurring revenue, with an objective recurring revenue contribution of 30% of total corporate revenue within five years. Reporting to the VP of Product, with a dotted-line relationship to the COO/CCO, the Product Manager, Services is responsible for building structured, scalable, repeatable service products by establishing commercial frameworks (pricing, SLAs, service tiers) that enables DroneShield’s long‑term service revenue strategy. Responsibilities, Duties and Expectations Service Product Strategy & Commercialisation Define the service product vision, roadmap, and commercial strategy. Lead the commercialisation of services by developing structured, repeatable, scalable service products. Own the services P&L and contribute directly to service recurring revenue targets. Define service pricing models (e.g., % of CAPEX, T&M, subscription tiers, bundled support models). Define warranty boundaries for hardware, software, integrations, and deployment, including alignment to company’s 5‑year lifecycle model. Service Design (Maintenance, Support, Delivery) Structure multi‑tier service offerings with clear SLAs, support tier definitions, and proactive maintenance schedules. Stand up the proactive maintenance model and drive continuous improvement based on in‑field data. Productise professional and managed services including consulting, deployment services, and customer delivery models. Support the development of training documents, service manuals, and field processes. Cross-functional & GTM Leadership Partne ... (truncated, view full listing at source)