Head of Merchant Operations (m/w/d), Uber Eats, Germany

Head of Merchant Operations (m/w/d), Uber Eats, Germany Department: Operations Team: Local Operations Location: Berlin, Germany Type: Full-Time ### About the Role As the **Head of Merchant Operations (m/w/d)** for Germany, you will be the strategic lead responsible for the success, growth, and performance of our entire national merchant portfolio. Based in our **Berlin** office, you will sit at the center of the German marketplace, obsessing over the merchant lifecycle—from onboarding and catalog quality to retention and compliance. This is a high-impact leadership role requiring a blend of operational excellence, commercial strategy, and people management. You will partner directly with the General Manager to define the national roadmap, build a high-performing team of "rockstars," and ensure our systems scale as rapidly as our business. ### What You Will Do - **Merchant Experience:** Obsess about improving the experience of our Merchants. Design and scale our processes across the entire Merchant lifecycle. - **Merchant Growth:** Own and drive strategy and scaled levers for our Merchant growth offerings, including catalogue & photography, advertisements, and merchant offers campaigns. - **Merchant Performance:** Track the performance of the merchant portfolio, prevent merchant churn, and ensure merchant compliance. - **Develop a Talented Team:** Build, train, and motivate a team of high-performers, empowering them to deliver towards our ambitious growth goals. - **Build Roadmaps:** Work closely with the General Manager to set the strategic direction and define the long-term roadmap for Merchant Operations in Germany. - **Project & Process Management:** Whether it’s a one-off project or an ongoing process, you will chase operational efficiencies and build foundations that scale with our rapid business growth. - **Stakeholder Management:** Coordinate a variety of initiatives and projects across Sales, Account Management, Support, Procurement, Product, and other key internal stakeholders. ### Basic Qualifications - **Education:** Bachelor or advanced degree in Business Administration, Marketing,