Sr Staff Technical Program Manager

Sr Staff Technical Program Manager Department: Engineering Team: Technical Program Manager Location: Sunnyvale, United States Type: Full-Time **About the Role** We are looking for passionate Senior Staff TPM to join our Customer Obsession team. In this role, you will help manage and organize portfolio of programs to implement innovative solutions that enhance customer care and drive engagement across various support channels, including messaging, chat, and phone support. This role provides an exciting opportunity to work with cutting-edge technologies, including generative AI, to create advanced automation solutions related to customer support . Additionally, you will have the chance to organize programs that help build support solutions from scratch for new and evolving areas like Autonomous Vehicles (AV), ensuring a consistent and seamless customer support experience. **What the Candidate Will Do:** - **Drive the Strategic Planning Rhythm:** Lead the planning process for the CO Org, ensuring that all engineering roadmaps align with Uber’s goals and that dependencies within and across adjacent orgs are identified and de-risked. - **Unblock High-Stakes Programs:** Dive deep into programs in "At Risk" or "Red" status, conducting technical audits and re-aligning resources to ensure critical launches stay on track. - **Standardize Governance & Quality:** Define and enforce the "Definition of Done" for the portfolio, ensuring every program meets strict criteria for instrumentation, observability, and "Launch Readiness" before hitting production. - **Mentor and Scale the TPM Craft via AI Adoption:** Serve as a lead within the TPM community by developing rubrics, mentoring Staff/Senior TPMs, and establishing and automating best practices for program management that are adopted globally across Uber Engineering. **Basic Qualifications** - Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. - Minimum of 5 years of experience as a TPM or Engineering Manager in a software, SaaS, or systems development environment. - Minimum of 10 years of experience as a TPM or Engineering