Director, Customer Onboarding and Partnership

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Onboarding and Partnership Who is Mastercard? Mastercard is a global technology company in the payments industry, operating as the world’s fastest payment processing network. Our mission is to connect and power an inclusive, digital economy that benefits consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Safety and security are top priorities and we continually find opportunities to make transactions safe, simple, smart, and accessible. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company to help others realize their greatest potential and unlock priceless opportunities. Overview Franchise is core to all Mastercard business. Franchise enables business growth and value, fostering interactions with customers which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. The North America (NAM) Franchise Growth & Enablement team seeks an experienced fraud and compliance expert for the role of Director, High Risk Acquirer Performance in the NAM Region. As merchant fraud continues to rise, acquirers must strengthen their merchant onboarding processes and actively monitor risk signals within transaction data, all while ensuring ongoing compliance with local regulations and Mastercard standards. This role will serve as the primary interface for customers and customer-facing teams concerning acquirer performance, especially for those with high-risk acquirer licenses—required for specialty merchants. This role will be based out of our O'Fallon, MO office requiring travel as needed to customer sites within in the North American region. About the Role • Deliver comprehensive training sessions for Acquirers on Specialty Merchant requirements to ensure compliance and operational excellence. • Educate acquirers on identifying and managing fraudulent merchants, including risk assessment and appropriate mitigation strategies. • Provide expertise in specialty merchant risk management, supporting acquirers in adapting to new risk signals and regulatory changes. • Design internal and external reports to identify areas of poor performance and prioritize urgent remediation. • Engage directly with customers to address performance issues, including rule violations and compliance breaches. • Work with internal stakeholders to optimize specialty merchant program (expanding categories, identifying missing registrations, maintaining standards.). • Lead initiatives in fraud prevention by providing up-to-date guidance on industry trends, emerging threats, and effective countermeasures. • Monitor ongoing compliance with Mastercard standards, ensuring acquirers uphold high standards in fraud prevention and merchant management. Experience & Knowledge • Extensive experience in fraud management within card payments and transaction processing, including authentication and authorization. • Strong understanding of payment scheme rules. • Direct experience working with acquirers on merchant fraud and compliance with Mastercard standards. • Experience selling tools and solutions related to fraud prevention, compliance, and merchant risk management. • Familiarity with regulatory requirements and best practices in the North American market for high-risk merchants. Additional Requirements • Ability to travel (50%+) within the NAM region as needed for customer engagement, trai ... (truncated, view full listing at source)