Senior Technical Program Manager

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Role Overview We are looking for a Senior Technical Program Manager to lead complex, cross-functional initiatives that are critical to our product and business strategy. In this role, you will partner with Product and Engineering leadership to translate strategic goals into executable programs with clear outcomes, predictable delivery, and high quality. You will drive alignment across multiple teams, establish effective execution frameworks, and ensure transparency through meaningful status reporting, risk management, and dependency coordination across company-wide stakeholders. Beyond delivery, you will contribute to improving how we plan, govern, and execute programs at scale, raising the bar for operational excellence across the organization. Key Responsibilities: Program Leadership Cross-Functional Execution Lead large, multi-team programs from definition through delivery, ensuring clear scope, ownership, and measurable outcomes. Translate strategy into executable program plans, including milestones, timelines, and delivery cadences. Drive cross-functional alignment across Engineering, Product, Design, and Business stakeholders, including facilitation of trade-offs and conflict resolution. Partner closely with Engineering Owners to facilitate technical delivery execution while ensuring they have the context, support, and resources needed to succeed. Governance Delivery Cadence Ownership Establish and run program governance and coordination rituals (e.g., reviews, syncs, decision-making forums) to maintain alignment and execution momentum. Maintain clear visibility into execution progress, proactively surface risks or delivery gaps, and drive timely escalation and resolution when required. Own structured risk, issue, and dependency management (including maintaining logs/trackers), ensuring mitigation plans, clear ownership, and follow-through. Ensure consistent, accurate, and leadership-relevant program reporting and communication. Support effective resource coordination across participating teams to avoid bottlenecks and protect delivery outcomes. Own and continuously evolve the execution framework across assigned product streams, driving improvements in cadence, transparency, and delivery predictability through structured feedback loops and iterative refinement. Personal Attributes: Self-starter with strong ownership and accountability for outcomes, as well as a bias toward action and closure. Structured and analytical thinker who brings clarity to complexity, especially when faced with ambiguity. Strong stakeholder management skills with the ability to influence without authority across senior audiences. Excellent communicator who can adapt messaging across technical and non-technical groups. Strong critical thinking, especially in proactively identifying risks and inefficien ... (truncated, view full listing at source)