Sr. Program Manager - Vendor Manager Retail

Sr. Program Manager - Vendor Manager Retail Department: Community Operations Team: Strategy & Program Operations Location: New York, United States Type: Full-Time **About the Role** At Uber, moving the real world means more than just rides—it’s about reimagining how everything from groceries to electronics reaches a customer’s door. As a Senior Vendor Manager for Retail, you are at the helm of this expansion. You aren't just managing third-party partners; you are building the global engine that allows Uber to scale into new retail categories like pharmacy, alcohol, and beyond. This role is for someone who thrives in the "messy middle" of a growing business. You will navigate high stakes and extreme complexity, designing how our external partners handle high-value transactions and intricate fulfillment processes (like making sure the right item is picked from a shelf every single time). It’s a fast-paced, high-ownership role where you’ll need to stay calm under pressure, make hard calls with imperfect data, and balance aggressive growth with financial safety. If you are a builder who wants to turn ambiguity into a global standard, this is where you’ll make your mark. **What You’ll Do** - **Build the Blueprint:** Design and lead a multi-year strategy for our external partners (BPOs) to ensure they can support Uber’s expansion into complex retail segments globally. - **Own the Outcome:** Take full accountability for sales targets, customer retention, and the bottom line, while building frameworks to prevent fraud in high-value retail orders. - **Solve the "Hard" Problems:** Navigate the technical and operational "messiness" of retail—such as managing varying store inventories and improving the precision of how items are picked and packed. - **Innovate Systems:** Move fast to implement new reporting tools and sales processes that help our partners work more efficiently in a complex retail environment. - **Lead through Influence:** Collaborate with senior leaders across the globe to align your partner strategy with Uber’s massive delivery goals. - **Uplevel your Team:** Act as a mentor and "talent architect," coaching other ma