COE Specialist I

COE Specialist I Department: Community Operations Team: Support Operations Location: Taguig City, Philippines Type: Full-Time **#Greatmindsdontthinkalike**: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Team** Community Operations is the heart and soul of our **#BuildWithHeart** approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber! **About the Role** The ENT Onboarding specialist owns the onboarding process of the merchant from start to finish. A few activities included (but not limited to) would be auditing menus, uploading merchant photos, making outbound calls/emails to help unblock merchants and answer their questions, and checking that merchants meet all requirements to be activated on UE. **Your Impact in Role:** - Work experience in high energy, high pressure, productive environment - Excellence in both written and spoken English with the ability to clearly and effectively communicate ideas to varied audiences - Comfortable with Excel/Google Sheets and other technology based business tools - Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way - Investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and full understanding of the situation - Exceptional eye for detail, carefully checking everything, knowing that even a small error could lead to potential risk - Provides timely status updates with internal and external stakeholders until the blocker is resolved and ensures onboarding has been completed. **The Experience You'll Bring:** - Willingness to w