Director, Program Growth & Operations

Cofertility is a Series A company focused on the fast-growing field of fertility and family planning. We are a human-first fertility ecosystem rewriting the egg freezing and egg donation experience. Through Cofertility Freeze, women can freeze their eggs for free when they donate half of the retrieved eggs to a family who can’t otherwise conceive. Cofertility Family serves as a more transparent, ethical egg donor matching platform. We are passionate about improving the family-building journey — today or in the future — and are in an endless pursuit to make these experiences more positive. What We’re Looking For Cofertility is rapidly scaling our frozen egg donation program as a core business line. We are hiring a Director to own and operate Cofertility’s Frozen Program, with end-to-end accountability for growth, unit economics, and member experience. You’ll oversee the business and team, and own the full funnel and user journey from donor acquisition to conversion, as well as matches with intended parents, driving revenue growth and retention. You’ll report to the COO, serving as a senior operator and trusted partner. You’ll join a fast-moving, mission-driven team and play a central role in shaping how the business scales. Responsibilities Partner closely with the COO to shape company strategy, including on new business lines, while independently owning execution and outcomes for the Frozen Program: Clinical Operations Donor Funnel Lead the clinical operations team, overseeing day-to-day activities to efficiently approve applications and onboard donors into the program Own and optimize the donor conversion funnel end-to-end with a relentless focus on reducing friction and improving conversion through structured analytical thinking Partner with Marketing and Product to translate operational insights into lifecycle and software improvements that scale Frozen Program Leadership Lead all aspects of the Frozen Program, including the team, operations, member experience, and growth strategy Own donor and intended parent retention, scaling revenue in our fastest growing program Oversee the member advocate teams providing best-in-class service to both donors and intended parents, making them strong advocates for Cofertility Drive deep data-driven insights to improve program KPIs, including PL and unit economics, as well as operational metrics Improve efficiency in our program operations through automation, AI, and our proprietary tech platform, in partnership with our product team Continually improve policies and operations to manage risk to the business and make strong decisions in high-stakes escalations, representing Cofertility with the gravitas and judgment the moment requires Lead clinic partner relationships in the frozen program, improving our collaboration with existing partners, onboarding new partners, and representing Cofertility credibly with physicians and coordinators Drive Frozen program vision and strategy, generating and prioritizing untapped opportunities Professional Characteristics 8+ years of operating experience; consulting background (Bain, McKinsey, BCG, or equivalent) and/or MBA strongly preferred Experience scaling operations at a high-growth startup — ideally consumer health, consumer services, or a tech-enabled marketplace Highly analytical; think in numbers - across funnel metrics, financial drivers, clinical outcomes, and member insights and comfortable building measurement infrastructure to drive to insights, beyond simple reporting Demonstrated ability to own a business unit, product, or program end-to-end with measurable outcomes Track record of managing and developing high-performing teams Highly collaborative and able to work productively with all functions to achieve goals Able to develop rapid working fluency in new domains, including clinical topics Excellent communicator (written verbal) and relationship-builder; able to build credibility with physicians, lawyers, and pa ... (truncated, view full listing at source)