Product Operations Manager

About Us At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech EO-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team. Resilience is seeking a Product Operations Manager to scale how our product development organization operates as we grow. In this role, you'll design and maintain product operations, documentation, and knowledge infrastructure that enable Engineering, Product, and Design to work effectively together, ensuring teams can find information quickly, coordinate cross-functionally effectively, and deliver products without unnecessary friction. The ideal candidate brings strong program management experience, systems thinking, and the ability to influence without authority. They are comfortable operating in ambiguity and taking ownership of cross-functional problems that do not have predefined solutions. Key Responsibilities Product Operations Process Management Design and implement cross-functional workflows that reduce friction and increase predictability across Engineering, Product, and Design Own and improve core product processes: Quarterly planning cycles Request tracking/intake and prioritization Cross-functional collaboration processes New product introduction Partner with product and engineering leadership to identify existing processes that create bottlenecks or unnecessary overhead and develop scalable solutions Build lightweight measurement frameworks to understand process effectiveness, inform tradeoffs, and guide continuous improvement Knowledge Management Documentation Writer Write and improve documentation across product documentation and process documentation (how we work, decision frameworks, planning templates, etc) Establish and maintain the information architecture for product development documentation Reduce reliance on tribal knowledge by building clear, trusted sources of truth Partner with Engineering and Product teams to ensure release notes, technical documentation, and product updates are clear, consistent, and accessible Drive adoption of documentation standards and practices across the organization Qualifications Required Qualifications Up to 5 years of experience designing and owning cross-functional programs from inception to delivery in a fast-paced B2B SaaS or startup environment Demonstrated experience partnering with Engineering, Product, and Design teams to enable effective delivery of complex products Strong program management skills including stakeholder management, managing competing priorities, and driving outcomes without formal authority Excellent ... (truncated, view full listing at source)