Sales Program Manager – Strategic Projects

Sales Program Manager – Strategic Projects Department: Operations Team: Sales Operations Location: Bogota, Colombia Type: Full-Time **About the Role** This role sits at the intersection of commercial execution and strategic initiatives, acting as the bridge between business strategy and operational delivery across LATAM acquisition programs. The Program Manager, Special Projects & Launches, owns the end to end execution of new initiatives, including program launches, BPO implementations, and market expansions. The role ensures that new requests from the business are implemented with strong focus and discipline, without disrupting the performance of existing programs. This position is fully accountable for delivering initiatives from definition to maturity, ensuring not only successful implementation but also strong adoption and execution within BPO operations before handover to the respective Line of Business Program Manager. Beyond launches, this role has shared accountability over the performance and efficiency of all programs, acting as a key driver of cross program improvements, best practice adoption, and operational excellence. This role requires a strong bias for action, high ownership, and a proactive mindset to ensure initiatives move forward with speed and discipline, always aligned with the defined roadmap. **What the Candidate Will Do** **Special Projects & Launch Ownership** 1. Own the end to end execution of new initiatives, including strategic programs, BPO launches, and country expansions 2. Translate business requests into clear execution plans, milestones, and delivery timelines 3. Drive initiatives from early stage definition through implementation and stabilization, until full adoption and handover 4. Ensure strong embedding of new processes, tools, and strategies within BPO operations before transition **BPO Adoption & Execution Excellence** 1. Ensure that implemented initiatives are fully adopted by BPO teams, with clear adherence to defined processes and standards 2. Stay close to operations during nesting and early stages to validate execution quality and identi