Product Operations Manager - CommOps

Product Operations Manager - CommOps Department: Community Operations Team: Community Operations Location: Bangalore, India Type: Full-Time **About the Role** The fundamental goal of Product Operations is to ensure we build the right products to move our business forward. As a Product Operations Manager, you will sit within our Global Digital Experience team, the digital service design arm of the global CommOps organization. You will act as the strategic bridge between various Product and Operations teams — transforming insights into impactful AI and automation technology solutions and orchestrating complex, global rollouts. Your mission is to ensure that every feature we build is operationally sound, relevant, and positioned for long-term success. **Your Impact in the Role** - Own Program Strategy: Lead the end-to-end "build globally, scale locally" lifecycle for your assigned program area. - Design Operating Models: Establish lean, effective alignment structures between Product Managers and global business stakeholders. - Orchestrate Global Rollouts: Project-manage comprehensive go-to-market plans across various stakeholders and teams. - Drive Cross-Functional Alignment: Distill technical product information into actionable insights for non-technical global partners. - Influence Product Roadmaps: Advocate for business insights and data-backed feedback to advise product prioritization. - Manage Product Health: Track core business KPIs post-launch to identify performance gaps and geographic friction points. - Optimize Technical Workflows: Use internal tools and configurations to resolve systemic bottlenecks and empower stakeholders. - Lead Strategic Communication: Maintain regular communication cadences with key customers to provide transparency on objectives and progress. ### **The Experience You’ll Bring** \-\-\-\- Basic Qualifications ---- - 5+ years of experience in operations, tech, business consulting, or a similar analytical field. - Experience working with or implementing AI and automation technologies, such as: - Conversational AI (chatbots, virtual assistants) - Workflow automation