Program Manager, Risk & Payments Quality

Program Manager, Risk & Payments Quality Department: Community Operations Team: Community Operations Location: Amsterdam, Netherlands Type: Full-Time **About the Role** As a Program Manager for Risk & Payments Quality, you will be responsible for the strategic alignment of financial risk quality programs and the operational support structure for Payments Compliance workstreams. This role sits at the intersection of regulatory rigor and customer experience, ensuring that our refund, appeasement, and data management processes are not only compliant with legal standards but optimized for global scalability. You will establish baseline business review structures to maintain a high bar for executional excellence across the payments ecosystem. **What You’ll Do** - Quality Strategy & Risk: Develop and drive the Financial Risk Quality strategy, ensuring all payment workstreams align with broader organizational risk requirements. - Support Structure Ownership: Design and maintain the end-to-end support structures for Refunds & Appeasements, and Payments Compliance, identifying bottlenecks and implementing automated or process-driven solutions. - Business Governance: Establish and lead Business Review  structure to track key performance indicators, ensuring transparency and accountability for quality metrics. - CX & Program Optimization: Partner with cross-functional teams to ensure alignment, optimizing program workflows to reduce friction while maintaining financial integrity. - Regulatory & Data Integrity: Collaborate with Legal and Regulatory teams to ensure all data management practices within the payments program meet global legal requirements. - Stakeholder Management: Influence and align regional and global stakeholders to adopt standardized quality frameworks. **Basic qualifications** - 3-5 years in Program Management, Service Quality Assurance, or Financial/Risk Operations. - Proficiency in quality management principles, methodologies, and tools. - Experience building business review structures or governance models from the ground up - Familiarity with global data management regulatioxns (GDPR, KYC, etc.) an