U4B Business Development Specialist III (English Speaker)

U4B Business Development Specialist III (English Speaker) Department: Community Operations Team: Community Operations Location: Lisbon, Portugal Type: Full-Time **About the Role** The Community Operations organization at Uber is responsible for delivering world-class support to our global user base. Within this org, you will join the Uber for Business (U4B) team. We are a high-growth, revenue-generating engine focused on expanding Uber’s footprint within the corporate world. Whether you are an internal mover looking to transition into a sales-focused career or an external professional ready to scale a global brand, this role offers the platform to drive massive impact, manage high-value segments, and redefine how businesses move. **What You Will Do** - Provide high quality support to clients - Meet sales or revenue generation goals - Sell to, onboard, and manage relationships with clients - Engage in lead generation or prospecting - Uncover prospects’ business challenges and highlight the business’ value proposition - Communicate with clients over various mediums - Identify best practices for sales - Communicate and engage with external stakeholders - Support team with campaign and/or prioritization management - Partner with internal teams to drive business recommendations - Sell to or manage large or high revenue segments - Upskill team members through consolidating best practices (e.g., SME, Product Strategy, and local expertise) - Partner with internal stakeholders to resolve or escalate client concerns & outages - Analyze and track trends & issues - Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales - Identify and recommend new programs based on data - Demonstrate strong product knowledge **Basic Qualifications** - Full proficiency in English is required! - At least 2 years of customer support experience in B2B, sales, case management, or client management environment - At least 1 year of sales or account management experience providing email and phone support - Exceptional listening, communication, and organizational skills - Ability to communicate clearl