Global Account Coordinator

Global Account Coordinator Department: Sales & Account Management Team: Account Management Location: London, United Kingdom Type: Full-Time **About the Role** The Global Delivery Partner (GDP) department owns the largest and most recognisable restaurant brands in the world, including KFC, Subway, Domino's and Pizza Hut. The Account Coordinator plays a pivotal role in supporting merchants and GDP Account Managers on driving strategic growth and operational excellence. You will be instrumental in executing high-impact marketing and growth initiatives, and ensuring seamless operational and administrative support to maximise partner success. **What you'll do** **Marketing Execution & Growth Support (40%)** - Campaign Management: Lead the end-to-end execution of marketing campaigns. e.g. uploading billboards, CRM and ensuring all offers go live on time and are tracked accurately. - Asset Creation: Develop in-app and out-of-app marketing assets to maximize campaign visibility and user engagement for key partners. - Digital Merchandising: Curate partner offers through in-menu collections and optimize menu layouts to improve customer discovery and sales. - Calendar Alignment: Collaborate with the Consumer Growth team to align partner activities with seasonal marketing calendars (e.g., Black Friday). - Loyalty Support: Manage targeted offers and audience segments to support the growth of Uber One and merchant-specific loyalty programs. **Operational Excellence & Partner Support (40%)** - Merchant Onboarding: Ensure new stores are successfully onboarded and active on the platform. Track report on their early performance (sales, operations) during the initial weeks post-launch and identify and flag any under-performing stores early to enable correction action. - Issue Resolution: Serve as the first point of contact for operational escalations, e.g. payment issues, food safety non-compliance, change of ownership support, order investigations and fraud reports. Coordinate with the appropriate internal teams for quick resolution. - Stakeholder Coordination: Ensure seamless communication between merchants and i