Fleet Command Center Specialist II

<div class="content-intro"><p><span style="font-weight: 400; font-size: 12pt;">May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. </span></p> <p><span style="font-size: 12pt;"><span style="font-weight: 400;">Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces.</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.</span></span></p></div><h1><span style="font-size: 12pt;"><strong>Job Summary</strong></span></h1> <p><span style="font-size: 12pt;">The FCC Specialist II is responsible for overseeing the day-to-day operations of the Fleet Command Center team. The FCC Specialist II plays a critical role in improving FCC Operator performance, ensuring rider satisfaction, and maintaining effective communication across departments. As a FCC Specialist II, this role will support hiring and training FCCO’s and serve as a first escalation point for questions or concerns regarding FCCO duties.</span></p> <p><span style="font-size: 12pt;"><strong>Essential Responsibilities</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Primary responsibility on FCCO support for high level ridealongs </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hiring and training new FCCO’s</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work alongside the training team to format and finalize training program</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create and Maintain job description for contracted operators</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work cross-functionally with site operations engineering teams, to provide input and feedback on upcoming events new features.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist with improving efficiency of scale</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Coordination of upcoming events/building an agenda, tracking the progress, and being responsible for next steps.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Document daily summaries</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide leadership in decision making</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create ways for FCC Operators to practice and improve performance</span></li> </ul> <h1><span style="font-size: 12pt;"><strong>Skills and Abilities</strong></span></h1> <p><span style="font-size: 12pt;"><em>Success in this role typically requires the following competencies:</em></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong communication skills providing clear concise information both written and verbal </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Organizational skills</span></li> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to multitask and prioritize tasks, whilst managing various vehicles/lines of communication</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability ... (truncated, view full listing at source)