【第二新卒枠】Technical Consulting Engineer/Technical Support

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as Security and Networking across a broad range of problem complexity. At senior levels, the position manages increasingly complex and integrated solutions, operating in a highly complex technical environment that often requires deep, cross-product knowledge and systems-level thinking. The role involves collaboration with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement, and contributes to product quality by submitting bugs, defects, and quality escalations to Engineering. Additionally, the position utilizes and enhances lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while leveraging TAC AI capabilities, software, automation, and diagnostic tools to support quality and efficiency, and proactively identify and address issues. The role may also include mentoring peers and team members for individual and team development. What You’ll Do: • Supports basic offers and technology; works on cases of limited scope and complexity • Has working product knowledge and knows fundamentals of at least one product area • Has transactional level impact • Has a basic understanding of the types of customer issues, commonly seen by others in the team • Understands customer service requirements and technical environment relevant to the issue • Takes ownership for following up on queries and working on problem resolution • Uses bug management tools to identify and link cases to bugs encountered during resolution • Submits bugs in collaboration with senior engineers, including all required and necessary related information • Begins to learn the process of creating basic lab setups and utilization to duplicate and resolve problems • Leverages internal content (IC), technical documentation, and available resources to support basic problem resolution under guidance • Builds foundational awareness of how software skills and tools can be used to configure, deploy and/or troubleshoot Cisco products and solutions • Begins to explore AI-powered diagnostic tools and automation scripts with supervision • Develops awareness of TAC Policies and Procedures (including case management), and applies them with guidance from Senior TCEs and Leaders • Typically interfaces with customers, other TCEs, Partners, Global Delivery Partners, field personnel, and internal engineering departments to support case resolution and knowledge sharing Minimum Qualifications: Bachelors 1-3 years of previous experience, or related experience Working toward appropriate Associate Level (e.g., CCST, begin studying CCNA) and/or related certification as needed THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN GERMANY. ポジションの魅力 ■ プロトコルレベルまで踏み込む、本質的なトラブルシューティング力を磨ける 本ポジションでは、単なる製品サポートに留まらず、ネットワーク・アプリケーション・分散システムを横断した本質的な問題解決力を身につけることができます。 お客様の課題に対して、ヒアリングによる切り分けから、ログ・トレース・パケットキャプチャの詳細解析、さらには再現環境を自ら構築しての検証・試験まで一貫して担当。 「なぜ起きているのか」を突き詰めることで、テクノロジー理解と高度なサポートスキルの双方を飛躍的に高められる環境です。 ■ 学び続けられる環境と、刺激し合えるハイレベルなチーム 自己学習だけでなく、社内外のトレーニングプログラムや各種教育機会が充実しています。 チームには経験豊富なシニアエンジニアが在籍しており、日々のケース対応を通じて、技術力はもちろん、コミュニケーション力やケースハンドリングの考え方まで学び合えます。 意欲次第で、自動化、プログラミング、アーキテクチャ理解など幅広いスキルを伸ばすことが可能です。 ■ グローバル連携で、テクノロジーの最前線に触れる 海外の製品開発部門と日常的に連携しながら問題解決を行うため、英語を使った実践的なコミュニケーション力が自然と身につきます。 最前線の開発情報や設計思想に触れながら、世界レベルの技術者と協働する経験を積むことができます。 ■ 多様性を尊重し、チームとして最大の成果を出す文化 バックグラウンドや価値観の異なるメンバーが集まるダイバーシティに富んだチームです。互いを尊重し合い、強みを活かしながら協力することで、個人では到達できない成果をチームとして実現するカルチャーが根付いています。 業務内容： Ciscoのエンタープライズ ... (truncated, view full listing at source)