Cloud Software Engineer

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Software Engineer About the job This position is needed to help out the Edge Services team. The team that is responsible for the ingestion of Twilio’s Web Console and API traffic, and its supporting services. As part of the Edge Platform organization, we provide building blocks for all Twilio customers and engineers alike, with high-availability and low-latency requirements, in order to effectively enable over billions of inbound requests every day. We take great pride in wearing customer’s shoes and making decisions inclusively. It is extremely important for us to build services with exceptionally high uptime, availability, and success rates. Responsibilities In this role, you’ll: Design, implement, and maintain scalable, high-availability cloud infrastructure for Twilio’s microservices. Operate and maintain highly available services handling billions of weekly requests. Manage Infrastructure as Code (IaC) using tools like Terraform, ensuring operational best practices. Build and optimize CI/CD pipelines to support continuous integration and deployment. Monitor, troubleshoot, and ensure uptime of services through on-call rotations and incident response. Collaborate with cross-functional teams in agile ceremonies to drive technical excellence. Continuously improve cloud-based services, focusing on reliability, performance, and scalability. Research and improve the design and implementation of Twilio’s API infrastructure regularly. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 2+ years of experience in cloud or DevOps engineering, with proficiency in one or more programming languages, preferably Python or Java. Experience in architecting AWS cloud-based solutions, leveraging AWS services such as CloudFront, Lambda, S3, etc. Experience in any infrastructure as code using tools like Terraform. Familiarity with building and managing CI/CD pipelines (e.g., Buildkite), optimizing deployments, and maintaining high reliability through SLOs. Exposure to SLO tracking tools such as Datadog, and log management solutions like AWS CloudWatch, Athena, Grafana. Previous exposure to service-oriented architectures, microservices, or REST APIs is highly preferred. Hands-on experience with making changes in production systems for cloud-native database solutions and data pipelines. Ability to collaborate effectively within an agile, fast-paced team, understanding the full software development lifecycle. Strong decision-making skills, balancing between the pros and cons of various cloud technologies, with a focus on making practical, scalable choices. Desired: Experience in Security such as WAF management, threat assessment. Experience building self service platform tools to improve developer experience and improve launch speed for internal teams. Proficient in Terraform ... (truncated, view full listing at source)