Business Operations Analyst (AI & Automation)

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Instawork is looking for a hungry, AI-native operator to transform how our Go-to-Market teams work. You'll deploy agentic AI systems and automation to eliminate manual processes—including your own. You'll analyze data to surface insights, make commercial recommendations, and manage cross-functional projects. This is a high-growth opportunity for someone who learns by building and wants to shape business operations at an AI-powered marketplace. The expectation: You'll regularly automate yourself out of repetitive work, freeing capacity to tackle higher-value problems. You won't just execute—you'll identify which problems are worth solving, build the solution, then move on to the next challenge. Heavy coaching and mentorship included; we invest in developing commercial judgment alongside technical skills. Who You Are: Required BS in Computer Science, Engineering, Math, or similar quantitative field 1-3 years in analytics, operations, consulting, or tech startup environment Demonstrated AI/automation projects—show us agents you've built (personal, academic, or professional) SQL proficiency; comfort with Excel/Sheets for complex analysis Python fundamentals (scripting, API calls, data manipulation) Strong written and verbal communication—can translate technical work for non-technical audiences Bias for action: you'd rather ship something imperfect than wait for perfect Comfort with ambiguity: can take a vague problem ("figure out why X isn't working") and structure an approach Coachable: you want feedback, seek mentorship, and iterate fast on how you work Preferred Experience building agentic systems (n8n, cursor, replit, Claude tools, custom pipelines) Familiarity with BI tools (Tableau, Mode, Looker) Experience with CRM/sales tools (Salesforce, HubSpot) Marketplace or B2B SaaS background What You'll Do: AI Agentic Automation Build agentic workflows that autonomously handle lead enrichment, routing, qualification, and follow-up Deploy AI tools (Claude, GPT, custom agents) to eliminate repetitive GTM tasks Prototype solutions quickly—ship v1, iterate based on feedback Continuously identify and automate manual processes across Sales, Marketing, and Ops Data Analytics Write SQL queries and build dashboards to track GTM performance Analyze sales, marketing, and ops data to surface actionable insights Create self-serve reporting for Sales and Account Management teams Project Management Own implementation of new tools and processes from scoping to rollout Coordinate across Sales, Marketing, Finance, and Ops stakeholders Document workflows and train teams on new systems Commercial Problem-Solving Partner with Sales and Account Management to understand what's blocking revenue Scope ambiguous problems—determine what to automate, what to eliminate, what needs human judgment Make recommendations on process changes with clear business impact estimates Why This Role? Direct impact: Your automation could save 100+ hours/week across GTM AI-first culture: We're building with AI, experimenting constantly—leadership uses these tools daily Heavy mentorship: Weekly 1:1s, real-time feedback, deliberate investment in your commercial judgment Interchangeable impact: Work across teams (Sales Ops, Rev Ops, Product Ops) based on where you're needed most Growth path: High performers move fast here—automate your current scope, earn bigger problems to solve For CA-based applicants: The base salary for this position is $90K - $130K This position is eli ... (truncated, view full listing at source)