Director, High Risk Acquirer Performance

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, High Risk Acquirer Performance Franchise Customer Performance Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Overview We are looking for a Director for High Risk Acquirer Performance for the Franchise function in Mastercard Asia Pacific region. Critical to Mastercard, the role enables healthy business growth by preventing, detecting and remediating undue risk. With the growth of merchant fraud, acquirers must strengthen their screening of new merchants, as well as closely monitor new risk signals in transaction data, while ensuring their merchants remain compliant with local laws and Mastercard standards. To help acquirers achieve this, the Franchise team is looking for a fraud and compliance expert who acts as the primary interface with customers and customer facing teams regarding acquirer performance for fraud rate, chargeback rate, violations of key compliance programs (e.g., Business Risk Assessment and Mitigation, Global Rules Investigation Program, Questionable Merchant Audit Program), approval rate, authentication success rate, compliance with standards. The focus is on customers with a high-risk acquirer license which is required when they acquire specialty merchants like cryptocurrency, gambling, adult content and services, etc. This role offers exciting opportunities to build new ecosystems with franchise as an enabler. The ideal candidate is one who is passionate about risk management & business growth, highly motivated, intellectually curious, and analytical. This position reports to Vice President, Customer Performance. Role Responsibilities will include: 1. Designing internal and external reports that help identify poor performance areas requiring urgent attention. 2. Engaging with customers with performance issues (including rule violations). 3. Selling and delivering consulting engagements to support acquirer performance optimization (trainings, performance optimization projects, mandatory Franchise Management Program reviews). 4. Working with colleagues within Franchise to improve engagements and better manage specialty merchants (e.g., expanding their categories, identifying missing registrations, optimizing revenues). 5. Identifying fraud trends and share leads with product teams, customers, banking associations and regulators. All About You Experience/Knowledge: The ideal candidate has fraud management experience, possesses knowledge in card payments and transaction processing (including authentication and authorization), understands scheme rules and has relevant experience. The candidate would have worked with acquirers on fraud and merchant compliance with Mastercard standards, and/or has experience in selling acquiring risk tools and solutions. Competencies: 1. Communication: Possesses strong verbal and written communication skills, including presentations skills, at both business and technical levels. Able to sell ideas is desired. 2. Collaboration: Collaborates effectively by having initiatives and taking ownership, and working with team members to achieve common goal ... (truncated, view full listing at source)