Senior Specialist, HR Services

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, HR Services Job title: Senior Specialist, HR Services (Benefits) Overview People Services is part of Mastercard’s Global Business Services Center (GBSC) HR shared service organization and is responsible for supporting employees and HR teams by delivering consistent, accurate, and timely HR services globally. The team operates across multiple locations to provide high-quality service aligned with regional time zones and business needs. The Senior Specialist, HR Services (Benefits) role provides advanced Tier 2 administrative and operational support for Europe Benefits programs, ensuring accurate benefits administration, strong vendor management, compliance with regulatory and internal control requirements, and audit readiness across multiple countries. This role goes beyond day-to-day administration and plays a key role in stabilizing operations, strengthening controls, supporting audits, and driving continuous improvement within the Europe Benefits function. The Senior Specialist acts as a subject matter expert for Europe Benefits processes, supports complex cases and escalations, and contributes to projects, transitions, and operational enhancements. The role is based in Pune, India and supports employees and stakeholders across the Europe region, partnering closely with HR Field, COEs, Payroll, HRIS, vendors, and the Europe Benefits team. Support includes managing complex benefits-related inquiries, maintaining accurate employee and vendor data, supporting audits and compliance activities, coordinating with external providers, and ensuring operational excellence through strong attention to detail, documentation, governance, and accountability. ________________________________________ Is This You? • Have you supported HR operations or benefits administration in a shared services or global environment, with exposure to complex or multi-country processes? • Do you enjoy owning end-to-end administrative processes and acting as a go-to person for accuracy and compliance? • Are you comfortable handling complex cases, escalations, audits, and vendor interactions? • Do you have a strong customer service mindset combined with operational discipline and sound judgment? • Are you motivated by stability, controls, documentation, and continuous improvement? • Do you take pride in meeting service levels while maintaining quality, accuracy, and confidentiality? • Do you enjoy working in a fast-paced, high-volume environment while continuously improving how work gets done? ________________________________________ Role Responsibilities • Serve as a Senior Tier 2 support resource for Europe Benefits, professionally and accurately responding to complex employee inquiries and escalations received via Ask People Services (Workday Help), ensuring timely, compliant, and high-quality resolution. • Perform and oversee day-to-day benefits administration activities for Europe, including data validation, eligibility updates, lifecycle events, and coordination with benefits vendors and brokers. • Act as a subject matter expert for Europe Benefits administration processes, policies, and country-specific requirements, providing guidance and support to peers as needed. • Partner closely with external benefits vendors and insurance brokers to ensure effective service delivery, issue resolution, and adherence to contractual and service level commitments. • Validate vendor invoices, billing files, and reconciliations aga ... (truncated, view full listing at source)