Technology Support Engineer-SCON

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The Work: In this role, you will be responsible for providing comprehensive application support for the Blue Yonder platform. Your day-to-day activities will involve troubleshooting issues, monitoring system performance, and ensuring the smooth operation of the application environment. You will collaborate closely with cross-functional teams to resolve incidents, implement enhancements, and maintain optimal system uptime. Proactive identification and resolution of potential problems will be key, as you work to deliver a seamless experience for end users. Responsibilities include: Provide application support for the Blue Yonder application, ensuring optimal performance and user satisfaction Troubleshoot and resolve issues related to Blue Yonder and its integration with Linux operating systems Monitor system health, perform routine maintenance, and implement updates as needed Collaborate with cross-functional teams to address technical challenges and improve application functionality Document support activities, solutions, and best practices for future reference Respond promptly to user inquiries and provide technical guidance as required Participate in on-call support rotations and escalate complex issues when necessary Here’s What You Need: Familiarity with the Blue Yonder application Hands-on experience with the Linux operating system Exposure to system monitoring tools, incident management processes, and automation scripts Previous involvement in supporting enterprise-level applications, managing application deployments, and optimizing system configurations Experience with root cause analysis, performance tuning, and working within a fast-paced support team Baseline Comptia Certification Eligibility Requirements: US – Citizen As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $64,000 $124,200 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every per ... (truncated, view full listing at source)