Senior Manager - Client & Product

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: About The Role This is a senior leadership role accountable for the strategic and operational success of client delivery teams across implementation, support, and training. You will ensure that clients achieve strong adoption and long-term value from the Prime ecosystem while maintaining high service quality across the entire client lifecycle. You will establish operational objectives, manage resources to meet goals, and work cross-functionally to influence the global evolution of our products. This role requires flexibility to collaborate with international teams, specifically our UK-based partners, which may involve some work outside of standard local business hours. Core Deliveries and Responsibilities Own operational delivery and service quality across the Prime client lifecycle by establishing procedures and work plans. Lead and direct Prime client implementations, onboarding, training, and support teams to ensure seamless delivery. Coach, develop, and performance-manage a multidisciplinary team of professionals and subordinate managers. Serve as the primary escalation point for complex client matters, using judgment to resolve issues and define appropriate courses of action. Attend direct client meetings, including operational reviews and solution discussions, to provide expert guidance and leadership. Partner with Product and Development teams to define and document operational and client-driven requirements for future enhancements. Drive continuous improvement across processes, tools, and delivery models to increase efficiency and effectiveness. Manage costs and resources related to the department to ensure alignment with broader business objectives. Contribute to international product initiatives and cross-region collaboration to align global delivery standards. Translate business segment strategy into functional plans and guide the team in execution. Job Qualifications: What We’re Looking For Experience in the insurance industry, specifically within insurance repair, restoration, or claims-driven environments. Proven track record leading operational teams in a SaaS, technology, or platform-based business. Demonstrated background in managing implementation, onboarding, training, and support functions. Strong ability to engage directly with senior stakeholders and clients to influence methods and techniques. Technical aptitude to learn complex software platforms quickly, including Prime Ecosystem. Experience working cross-functionally with Product and Development teams to resolve problems and define requirements. Significant professional experience in a related field, typically requiring a university degree or equivalent work experience. Demonstrated success in coaching and developing professional-level employees. Experience managing teams across multiple time zones or within an international corporate structure. #LI-BH1 #LI-Remote Why Join Cotality? Cotality ha ... (truncated, view full listing at source)