Internal Content Creator

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: What is the role? As a Assoc. Professional in content, you will play a pivotal role in enhancing our teams’ understanding of our digital solutions through diverse and creative content.  This role will be required to manage a range of internal stakeholders to drive meaningful business outcomes. What will you be doing? Creating and delivering : Content creation including product documentation, staff help guides, videos and product familiarisation courses.  Ensure all content consistently reflects the brand voice and messaging in an empathetic way to drive the best possible client outcomes. Content Strategy: Contribute to the strategic creation of internal content across multiple platforms for a diverse range of teams, with a focus on consistency, recency and relevance to the customer. Optimisation ; Continually optimise content for internal staff, as well as for both chatbot & AI assistants to drive engagement and satisfaction. Collaborating with cross-functional teams: Working cross-functionally across a diverse stakeholder groups to ensure vital information is captured to enable our customer facing teams to provide world class service. Measuring & Collating : Analytics & Feedback around user engagement, product adoption & project progress to inform strategies that drive customer satisfaction and retention. Job Qualifications: What credentials/education do you need? 2 years’ experience in content writing and content creation in a digital publishing environment­­­ Prior experience with technical documentation, structured authoring and use of Zendesk Guide will be advantageous Prior experience in creating content with tools such as Camtasia, Articulate Strong analytical skills and attention to detail. Excellent communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced environment. Familiarity with property data or customer service metrics is a plus. Are you the right fit? Results and Operational Excellence Demonstrated Impact & Outcome Delivery: Proven track record of conceptualizing, driving, and delivering measurable business outcomes that directly align with organisational goals and satisfy stakeholder objectives. Resilience and Focus: Exceptional capacity to maintain high-quality work, composure, and strategic focus while operating under tight deadlines or in high-pressure, critical scenarios. Operational Excellence: Superior time management and organisational skills, utilising structured planning and prioritisation methodologies to maximise team productivity and ensure the reliable, on-time delivery of projects. Leadership and Communication Executive Communication: An exceptional communicator, adept at translating complex concepts into clear, persuasive, and actionable language for diverse audiences, from technical teams to executive leadership. Knowledge Transfer: Proficient in designing and executing internal con ... (truncated, view full listing at source)