Director, Digital Marketing & Client Experience

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: We are seeking a Director, Digital Marketing & Client Experience to lead the vision, strategy, and execution of our entire digital ecosystem . This role is critical in ensuring every touchpoint and client interaction contributes to pipeline growth, commercial outcomes, and an exceptional client experience . Sitting at the intersection of marketing, sales, digital technology, and client success, you will accelerate how Cotality shows up to market and how digital capabilities enable organisational growth . This is both a strategic leadership role and a hands-on digital driver, responsible for elevating our digital channels and embedding a data-driven culture across the team . If you have a growth mindset and love experimenting, testing, and optimising, we want to hear from you . What You Will Be Doing: Define and deliver the digital marketing strategy to accelerate demand generation and pipeline growth . Lead digital and performance marketing, including shaping e-commerce and digital sales strategies . Set the vision for marketing automation, including HubSpot and Salesforce enablement . Design the end-to-end digital client journey and lead client experience measurement through NPS and Corporate Health Checks . Strengthen digital analytics, attribution, and Conversion Rate Optimisation (CRO) . Collaborate across Marketing, Comms, Sales, and Product teams to align digital priorities . Provide leadership, coaching, and development to digital specialists while influencing senior stakeholders . Job Qualifications: What You Will Bring: Essential: 10–15 years’ experience in digital marketing, digital growth, or performance leadership roles . Proven expertise in digital advertising, lead generation, and funnel optimisation . Demonstrated experience shaping MarTech strategy, specifically with HubSpot and Salesforce . Strong capability in digital analytics, including attribution, A/B testing, and CRO . Experience managing or influencing end-to-end client journeys from acquisition to renewal . Strong commercial acumen with a track record of driving revenue or pipeline impact . Excellent communication skills with the ability to bridge technical and non-technical stakeholders . Proven leadership experience in managing teams or uplifting digital capability . Preferred: Experience in B2B SaaS, data, analytics, fintech, or proptech environments . Experience leading CX programs such as Net Promoter Score (NPS) or Voice of the Customer (VoC) . Experience working across global–local marketing or digital operating models . Why Join Cotality? Cotality has a culture of collaboration- we champion ownership, initiative and leadership! To support your whole self, our benefits are built to help you thrive at work and in life. In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for ... (truncated, view full listing at source)