Strategic Operations Manager - Account Integrity

Strategic Operations Manager - Account Integrity Department: Safety, Security & Insurance Team: Safety, Security & Insurance Location: Chicago, United States Type: Full-Time **About the Role** Strategic Operations Managers in Safety & Identity Operations are responsible for safeguarding the trust of the Uber platform globally. This includes shaping how we verify users, detect and mitigate fraud and abuse, and close systemic gaps that create risk. This role sits at the intersection of **identity, risk, and operations**, with responsibility for owning and driving forward key problem spaces related to account integrity. You will uncover vulnerabilities, investigate emerging fraud patterns, and develop solutions that strengthen platform integrity across Uber’s lines of business. We are looking for a highly curious and analytical operator who dives deep into data, asks the right questions, and takes ownership from problem identification through solution execution. The ideal candidate is comfortable navigating ambiguity, forming strong hypotheses, and translating insights into **clear recommendations, improved policies/processes, and measurable impact**. The ideal candidate combines **structured thinking, investigative rigor, and stakeholder influence**, and is comfortable operating from strategy through execution in a dynamic, global environment. What You'll Do - **Own problem discovery and root cause analysis** across identity and account integrity, proactively identifying gaps, vulnerabilities, and emerging risk vectors - **Analyze large datasets, customer insights, and operational signals** to uncover fraud patterns, behavioral anomalies, and systemic weaknesses - **Develop and drive recommendations** to improve internal policies, processes, and controls that strengthen user identity confidence globally - **Partner cross-functionally** (Operations, Product, Policy, Legal, Risk, Engineering) to translate insights into scalable solutions and ensure effective implementation - **Design, test, and iterate on new detection signals, operational workflows, and enforcement strategies** - **Leverage data and AI tools** (e.g., LLMs, automation